Front Desk Receptionist - Bilingual

Flourish Research•Los Angeles, CA

19d•Onsite

About The Position

Flourish Research is seeking motivated, talented, and creative individuals eager to learn and grow their careers while contributing to life-changing research. The company offers an excellent comprehensive benefits package, a supportive and collaborative work environment, and extensive growth opportunities. Flourish Research is actively hiring a Front Desk Receptionist for its Northridge, CA site. This role is crucial for ensuring smooth administrative operations and providing an impeccable patient experience. The receptionist is responsible for creating a welcoming, positive, and supportive environment for patients, acting as a gatekeeper who sets the standard for patient care at Flourish Research. Flourish Research is a progressive and diversified clinical trial company with robust capabilities in therapeutic areas such as cardiology/metabolic disorders/renal, CNS, pulmonology, and vaccines. The company is committed to excellence, ensuring everyone receives the best care regardless of race, color, gender identity, religion, ethnicity, physical abilities, age, sexual orientation, or veteran status. They embrace employees, customers, and patients from underrepresented groups to achieve this vision. Flourish Research is driven by a diverse and inclusive community dedicated to improving global quality of life, fostering a safe work environment where all are included, treated with dignity, and respect. They strive to build an organization that attracts and leverages staff diversity, reflecting local communities, and promoting education, acceptance, and inclusion.

Requirements

Must be bilingual in English and Spanish
Minimum education requirement of a High School Diploma or an Associate's Degree
High level of integrity and accountability
Ability to maintain a professional and positive attitude
Excellent interpersonal, customer service, quality, and communication skills (written and oral)
Takes initiative, is a team player, and can adapt well to a changing environment
Strong decision-making skills and attention to detail

Nice To Haves

Medical office administrative experience is preferred
Medical assisting experience is a plus

Responsibilities

Support site leadership and members of the research team by working on various projects as requested and assigned
Manage front desk operations including patient check-in, communications, and general administrative support
Answer phones and clinic appointment management, requiring interaction with both internal staff, patients, and vendors
Prepare and maintain patient charts and documentation
Ensure exam rooms are ready and stocked throughout the day
Request and manage medical records requests
Make phone calls to patients for appointment reminders and as needed
Assist in event planning
Prioritize and manage multiple projects simultaneously, and follow through on issues in a timely manner
Perform occasional local pickups or deliveries as needed
Order and manage site supplies and assist with basic procurement needs
Sorting and delivering mail
Manage invoices and receipts as well as patients’ reimbursement
Schedule maintenance as needed
Other clerical duties as assigned