Front Desk Receptionist

National Vision•Maple Grove, MN

12h•$14 - $16•Onsite

About The Position

America's Best is a brand under National Vision, one of the largest optical retailers in the United States, boasting over 1,000 stores. Each store offers a combined eyewear and eye care experience at a single low price. National Vision's mission is to make quality eye care and eyewear more affordable and accessible. The Front Desk Receptionist serves as the primary point of contact for customers, responsible for greeting and welcoming them, maintaining organized patient records, and ensuring the smooth flow of patient schedules. This role involves providing prompt and courteous service both in person and over the phone, acting as a crucial support for daily operations.

Requirements

Strong customer service skills required
Strong organizational skills required
High School Diploma or equivalent.

Nice To Haves

Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
0-2 years related experience or training preferred.
Experience handling multiple phone lines preferred.

Responsibilities

Ensures high quality customer service while following all safety protocols.
Ensures a smooth flow of customers through the store.
Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
Processes and understands managed care plans while obtaining document information from the insurance company as needed.
Provides customers basic and accurate information.
Schedules and confirms appointments, follow-up visits and classes.
Files all patient records daily and pulls patient files for the next day's appointments.
Checks order status and notifies customers when orders are in or of any delays.
Keeps reception area tidy and presentable with all necessary materials.
Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
Participates in regularly scheduled mandatory communication meetings.