(C1) Front Desk Receptionist

Playful Pups Retreat•Elizabethtown, PA

36d•$14 - $15•Onsite

About The Position

Playful Pups Retreat in Elizabethtown, PA is seeking a friendly, outgoing, and enthusiastic Front Desk Receptionist / Guest Services Specialist to join our team - either full-time or part-time. In this role, you'll provide exceptional customer service to our clients while checking their pets in and out of our resort and helping create an outstanding experience for every pet parent and dog we serve. Do you love animals? Are you comfortable chatting on the phone and assisting customers in person? Would you enjoy working for a company that truly invests in your success? If so, we'd love to hear from you! This entry-level role starts at a competitive wage of $13.50–$15 per hour , based on experience. We also offer great benefits, including: Paid Time Off (PTO) Insurance options EAP program through Ally Health Flexible scheduling Employee discounts The perk of bringing your dog to work If you're ready to put your customer service and communication skills to use in a fun, pet-loving environment, apply today! About Playful Pups Retreat At Playful Pups Retreat, our mission is to be the best home away from home for every pet in our care . We're a premier pet resort dedicated to creating a fun, healthy, and nurturing environment for our furry guests - whether they're here for the day or an extended stay. Our focus on enrichment and exercise ensures each dog enjoys mental and physical stimulation, socialization, training, and confidence building - plus plenty of belly rubs and snuggles! Because every dog is unique, we take the time to get to know each one personally to provide individualized care. Our team is made up of positive, dependable professionals who are passionate about dogs and knowledgeable about their behavior. We foster a fun, supportive, and growth-oriented work environment, promoting from within whenever possible. Along with great pay and benefits, we're proud to offer a workplace where you'll truly enjoy what you do. What You'll Do as a Front Desk Receptionist As a key member of our team, you'll play an essential role in ensuring every client and pet has a positive experience. When customers call, message us, or stop by, you'll greet them with warmth, professionalism, and enthusiasm. We are looking for someone who is friendly, poised, organized, and detail-oriented , with a strong ability to listen, communicate clearly, and provide compassionate support to pet parents who have high expectations for exceptional service. This role is ideal for someone who: Is outgoing, friendly, and professional Has strong emotional intelligence and communication skills Retains important details shared during conversations Enjoys helping people and serving others Can work both independently and as part of a team Is goal-oriented, motivated, and self-sufficient

Requirements

Strong phone and customer service skills
Excellent spelling, grammar, and communication skills
Ability to manage multiple tasks and stay organized
Basic computer proficiency
Professional and friendly demeanor
Strong attention to detail
Basic dog handling skills

Nice To Haves

Experience in a pet boarding or dog daycare facility is a plus, but not required.
Previous customer service experience is also helpful - we're happy to train the right person!
If you thrive in a fast-paced environment and love both people and pets , this could be the perfect fit for you.

Responsibilities

Welcoming clients and explaining our services
Checking pets in and out, collecting accurate information, and handling necessary paperwork
Escorting dogs to and from lobby areas during drop-off and pick-up
Answering phones with professionalism and excellent phone etiquette
Managing multiple tasks at once while staying organized and efficient
Maintaining clear communication with our pet care team and pet parents
Providing Disney- and Chewy-level customer service to every client interaction