Front Desk Receptionist
About The Position
The Chicago Office Associate serves as the first point of contact for constituents looking for assistance. This position is in our Chicago, IL office. This unique opportunity offers an exceptional benefit package to include health insurance, including eye care and dental, Deferred Compensation, life insurance and retirement. If you desire to become a valued member of a hard-working and respected team and up for a challenge or a change in your career, please take this opportunity to apply for this rewarding and gratifying position. If you are interested in helping our exceptional team of professionals achieve our mission and you possess the qualifications listed above, we invite you to apply for this position.
Requirements
- Requires knowledge, skill, and mental development equivalent to completion of high school and two years of office experience.
- Requires the ability to keyboard accurately at 45 wpm.
- Requires ability to speak, write and translate Spanish at a colloquial level.
Nice To Haves
- Two (2) years of experience working on a multi-line phone system.
- One (1) year of experience in office methods and procedures, such as data entry, record-keeping, document organization, filing, and general office workflow.
- One (1) year of extensive skills in writing, composition, grammar, spelling, and punctuation.
- One (1) year of experience with Microsoft Office Suites or similar software.
Responsibilities
- Answers multiple telephone lines for the Department of Labor, including phone lines handling minimum wage and overtime, child labor and wage payment and collection act inquiries.
- Performs intake functions on mail, email, and online complaint applications received by the Department of Labor (DOL).
- Performs translating functions for Spanish-speaking clients seeking information and assistance from the Department of Labor who cannot read or speak English.
- Responds to in-person and written inquiries concerning the laws enforced by the agency and procedures for filing a claim and the status of claims.
- Records information taken from wage claim applications on file folders for use in the wage claim section.
- Attends to the reception area for the Chicago Office of the Illinois Department of Labor.
- Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Benefits
- Competitive Group Insurance benefits including health, life, dental and vision plans.
- Flexible work schedules (when available and dependent upon position)
- 10 -25 days of paid vacation time annually (10 days for first year of state employment)
- 12 days of paid sick time annually which carryover year to year
- 3 paid personal business days per year
- 13-14 paid holidays per year dependent on election years
- 12 weeks of paid parental leave
- Pension plan through the State Employees Retirement System
- Deferred Compensation Program – voluntary supplemental retirement plan
- Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
