Front Desk Receptionist

Michigan Orthopaedic Surgeons PLLC•Beverly Hills, MI

14h•Onsite

About The Position

As the largest and most comprehensive orthopaedic team in the state, the company brings together the medical expertise of leading orthopaedic and musculoskeletal surgeons, specialists, and research pioneers. Every provider in their network shares a deep commitment to leadership in education, innovation, and research, as well as a dedicated focus on prioritizing patient care across the continuum of treatment. The company is interested in individuals passionate about orthopaedics, offering career opportunities with competitive salaries, outstanding benefits, and a platform to pursue their passion. As Michigan’s largest and most comprehensive orthopaedic team, they are actively seeking skilled and enthusiastic individuals to join them today.

Requirements

High school diploma or general education degree (GED).
2 years of customer service experience required.

Nice To Haves

1 year experience in a medical setting preferred.

Responsibilities

Maintains the highest level possible of customer service standard while performing patient check-ins, status updates, answering phones, etc.
Interviews patient or representative to obtain and record name, address, age, religion, persons to notify in case of emergency, attending Physician, and individual or insurance company responsible for payment of bill.
Verifies, updates, and scans new and returning patient information.
Oversees tracking in the Electronic Medical Record while collecting co-pays and ensuring form completion.
Completes the patient check-out process, including collecting any outstanding balances, providing patient with correspondence from practices, and scheduling return appointments.
Enters patient admitting information into computer. Collects copays and/or payments on account.
Maintains a positive demeanor with patients, peers, supervisors, and physicians, especially when receiving feedback or direction.
Stays abreast of and complies with all state and federal laws including HIPAA, OSHA, and FLSA.
Maintains strictest of confidentiality.
Other duties may be assigned.