Front Desk Receptionist

OPSAM HEALTH•San Diego, CA

2d•Onsite

About The Position

Under the direct supervision of the Clinic Manager, this position provides administrative and secretarial support for the Clinic Manager and the clinic. In addition to typing, filing and scheduling, performs duties such as insurance verification, coordinating direct mailings, and working on special projects. Also, it answers non-routine correspondence and assembles highly confidential and sensitive information. Deals with a diverse group of important external callers and visitors as well as internal contacts at all levels of the organization. Independent judgment is required to plan, prioritize, and organize a diversified workload and recommend office practices or procedures changes.

Requirements

High School Diploma or GED
1-2 years’ experience in a physician office or hospital setting as a Front Desk Receptionist or registration preferred.
Experience with different insurances
Bilingual (English/Spanish/Tagalog).
Familiarity with basic word processing, spreadsheet, and database applications.
Accurate keyboarding skills.
Work involves sitting, talking, hearing, using hands to handle, feel or operate objects, tools, or controls, and reaching with hands and arms. The employee may be required to push, pull, lift, and/or carry up to 20 pounds. Reasonable accommodations may be to enable individuals with disabilities to perform the essential functions.
Ability to read and write, good verbal and written communication, time management, and interpersonal skills.
Prioritize, meet deadlines, and exercise sound judgment.
Have reliable transportation; clean driving record, and car insurance as required by the state.

Responsibilities

Greeting people upon arrival at OPSAM
Process proper paperwork
Verify insurance and ID
Scan front office documents
Check patient Insurance
Collect COPAYS
Answer phones
Prepare front office forms
Proper flow direction
All other duties as assigned
Contribute to the success of the organization by participating in quality improvement activities.
Maintain professional working relationships with all levels of staff, clients and the public.
Be a team player and cooperate in accomplishing department goals and objectives.
Maintain current knowledge of policies and procedures as they relate to safe work practices.
Follow all safety procedures and report unsafe conditions.
Know the location of the nearest fire extinguisher and emergency exits.
Maintain privacy of all patient, employee and volunteer information and access such information only on a need to know basis for business purposes.
Comply with all regulations regarding corporate integrity and security obligations. Report unethical, fraudulent, or unlawful behavior or activity.