Front Desk Receptionist

Four Seasons • Scottsdale, AZ

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About The Position

The Front Desk Receptionist (Part Time) welcomes guests to the property , providing an exceptional guest experience at check-in, during the guest’s stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus r esponding to a wide variety of guest requests , assessing guest needs , adding personal recommendations , and align ing with Four Seasons service standards .

Requirements

• One + years e xperience working within a luxury hotel or similar environment is considered an asset
• Excellent interpersonal skills and communication skills
• Cross cultural sensitivity, and customer service orientation
• Guest centricity and understanding the importance of guest’s preferences
• Friday/Saturday/Sunday availability required
• Flexibility to work early mornings, evenings, weekends and holidays.
• Candidates must have valid work authorization for the U.S.

Responsibilities

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, et c.
• Responds to all guest requests in an accurate and timely manner. Interaction s with guest will be in person and by phone
• Resolves guest complaints , and find opportunities to recognize and personalize the service experience for all guests

Benefits

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees