Front Desk Receptionist- Child and Family Division

Seven Counties Services•Louisville, KY

23h•Onsite

About The Position

ESSENTIAL JOB FUNCTIONS Performs such front-desk/reception functions as meeting and greeting clients and visitors, answering multi-line phones, forwarding calls to voice mail or appropriate staff member, taking and delivering messages, checking in clients (including verifying such demographic information as telephone number, mailing address, payer source; collecting payment for services; documenting payment for services; notifying clinician when client arrives); reconciling cash drawer; scheduling client appointments; copying, sorting, and delivering mail; sending and receiving/delivering faxes; and meeting with client to review client intake form. Enters various client data in electronic information system (e. g., client demographics, client eligibility information, client transfers) and enters other program-specific data (e. g., grants) in various databases. Performs variety of administrative functions, data entry, validation Participates in daily deposit process, including daily deposit reconciliation. Performs such medical treatment-related administrative functions and processing lab results. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description. Within the bounds of their respective job descriptions, all staff are expected to exercise principle-centered leadership, focused on customer service responsiveness, with a continuous quality improvement orientation. Additionally, all staff are expected to develop a working knowledge of and follow all policies and procedures related to safety management and other Joint Commission standards. Seven Counties is the provider of choice for mental and behavior health services in and around the Louisville Metro. Over 1,400 employees work in 25+ locations throughout Bullitt, Henry, Jefferson, Oldham, Shelby, Spencer and Trimble counties; making sure that the 31,000 people we serve annually have the best chance of living their best lives. At Seven Counties, we give our staff the opportunity to do what they do best with continued training, effective mentoring and competitive salaries and benefits. In an effort to protect our employees, clients and community, we require the COVID and Influenza vaccinations for all employees.

Requirements

High School or GED required.
Three to four years’ experience working in office setting and performing various clerical or administrative tasks.
Advanced knowledge of Microsoft Office Suite.
Strong oral and written communication skills.

Nice To Haves

Completion of up to 18 months’ business school, beyond high school preferred.

Responsibilities

Meeting and greeting clients and visitors
Answering multi-line phones
Forwarding calls to voice mail or appropriate staff member
Taking and delivering messages
Checking in clients (including verifying such demographic information as telephone number, mailing address, payer source; collecting payment for services; documenting payment for services; notifying clinician when client arrives)
Reconciling cash drawer
Scheduling client appointments
Copying, sorting, and delivering mail
Sending and receiving/delivering faxes
Meeting with client to review client intake form
Entering various client data in electronic information system (e. g., client demographics, client eligibility information, client transfers)
Entering other program-specific data (e. g., grants) in various databases
Performing variety of administrative functions, data entry, validation
Participating in daily deposit process, including daily deposit reconciliation
Performing such medical treatment-related administrative functions and processing lab results