Front Desk Receptionist

Internal Medicine Associates LLC•Anchorage, AK

2h•Onsite

About The Position

Job Title: Receptionist Department: Front Office Reports To: Front Office Lead(s), Practice Administrator, & Managing Physician & CEO Job Summary: Responsible for professional customer service through face-to-face and telephone interactions.

Requirements

One year experience in a position with high public contact
Ability to efficiently use Microsoft Windows programs
Ability to use a fax machine, copy machine
Ability to be congenial, calm and effective under pressure
Ability to deal effectively with angry and upset patients
Ability to deal effectively with and resolve conflict situations
Ability to communicate and interact diplomatically and politely with patients, the public and co-workers
Ability to use the English language both orally and in writing
Ability to read and follow written instructions
High school graduate and / or GED required.
The employee must be available during the work hours of 7:30 am and 5:00 pm, Monday through Friday, and is scheduled to work 40 hours each week to satisfy the needs of this position. Weekly hours requirements will remain flexible to accommodate the needs of IMA.
Manual dexterity for office machine operation including computer and calculator; stooping, bending to handle files and supplies, mobility to complete errands or deliveries, or sitting for extended periods of time.
Must possess the physical and mental abilities to perform the tasks normally associated with a Front Office Receptionist role such as some walking, bending, and reaching.
Must be able to handle the stress from the responsibilities associated with this position.

Nice To Haves

Experience in a medical office is preferred
Knowledge of medical terminology is preferred
Preferred 1 year customer service and / or medical office receptionist experience.

Responsibilities

Greet patients and visitors
Perform opening and closing duties daily
Monitor public activity in patient waiting area and elevator lobby
Maintain public area in a neat and orderly manner
Assure that reading materials and refreshments are available to the public
Answer phones and in-person inquires, direct inquires to appropriate area or person
Distribute telephone inquiries generated to the appropriate department or person
Receive and route faxed, couriered, and other incoming documents in an accurate and timely manner
Receive and route messages in an accurate and timely manner
Prepare incoming faxes to be delivered
Maintain numeric filing system for patient’s medical charts, including preparing, filing, pulling, copying, routing, and locating missing charts
Receive and process daily request for release of medical records in accordance with legal requirements concerning release of medical information
Prepare charts for next day appointments
Answer phone referral inquires
Schedule new patient appointments
Direct referrals/records to appropriate physicians/staff members
Schedule and reschedule appointments
Verify appointments and procedures
Schedule tests as ordered by physician
Operate multi-line switchboard and direct telephone inquires
Receive and process telephone requests
Take detailed messages for medical staff and physicians as appropriate
Establish patient financial responsibility
Collect and verify payer information and input information into computer system
Collect payment for visits
Enter correct patient information into the electronic medical record system
Accurately scan/import required paperwork into the electronic medical record system
Open and resend returned mail
Document returned mail in electronic medical records system
Maintain patient confidentiality in all matters at all times
Attend department and staff meetings; contribute suggestions/recommendations
Participate in OSHA Health and Safety Program. Failure to comply with requirements of OSHA Safety Program would be addressed as any disciplinary action problem as discussed in the Employee Handbook
All other duties as assigned.
Count and verify money in cash drawer
Print physician schedules
Prepare “On-Call” schedule
Verify that all charts needed for appointments are available
Pick up physician mail from Alaska Regional Hospital
Count and balance the day’s financial activity
Prepare for daily deposit
Log all incoming new patient referrals
Run reports for physicians regarding new patient referrals
Purge inactive charts yearly for storage
Supply department and request supplies as needed
Maintain display board in lobby
Cross train in other departments
Maintain a clean and organized work space
Maintain a neat and professional appearance as specified in the dress code policy