Front Desk Receptionist

Premier Medical•Mount Dora, FL

11h•Onsite

About The Position

NeueHealth is a value-driven healthcare company committed to providing high-quality, coordinated care to health consumers across the ACA Marketplace, Medicare, and Medicaid. They deliver clinical care through their owned clinics, Centrum Health and Premier Medical, and through unique partnerships with affiliated providers. NeueHealth also empowers providers to succeed in performance-based arrangements using a suite of technology and services. The company aims to transform healthcare and create a better care experience for all through its value-driven, consumer-centric approach. The Front Desk Receptionist role is crucial for providing essential administrative support to ensure the efficient operation of the medical clinic. This position involves working closely with providers and patients, managing tasks related to patient care management, organization, and communication with accuracy, quality, and promptness. The ideal candidate will demonstrate exceptional organizational abilities, empathy, and a strong commitment to patient care, serving as the first point of contact and playing a vital role in problem-solving, organization, and time management to facilitate a smooth and productive clinic flow.

Requirements

High school or GED equivalent
Minimum of 1-year experience as a receptionist
Bilingual (English and Spanish)
Excellent customer service skills
Computer literacy
Respect for patient confidentiality
Compassionate and approachable
Responsible and trustworthy
Exceptional organizational skills to ensure that exceptional patient care is provided
Excellent written and verbal communication skills

Responsibilities

Check patients in and out
Use various computer applications (ie. Microsoft Office Suite)
Update and file patient medical records
Insurance verification and obtain consent forms
Return patients' phone calls daily and timely
Processing patient referrals
Answer and route phone calls accurately and greet patients
Follows all organizational policies on safety and security; maintains restricted areas by safeguarding keyless entry codes and computer system passwords
Optimizing provider schedules and patient satisfaction with efficient scheduling
Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
Other duties and responsibilities as assigned
Travel to clinics within the region as needed for business operation or staffing coverage requirements