Front Desk Receptionist - PRN

HOSPICE OF ACADIANA INC • Lafayette, LA

43d • Onsite

About The Position

The Receptionist is responsible for answering and routing in-coming calls and/or providing callers with the appropriate information. S/he also greets visitors, ascertains the reason for their visit, and conducts them to the appropriate person or location.

Requirements

• Education: One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
• Communication skills, ability to speak effectively to customers or employees or organization.
• Ability to understand carry out instructions furnished in written, oral, or diagram form.
• Knowledge of death/dying issues and awareness of Hospice mission and philosophy.
• Knowledge of medical terminology.
• Computer skills: Word, Outlook, Excel, Internet Explorer.

Responsibilities

• Answers telephone and uses knowledge of organizational structure to route calls and/or messages to appropriate staff for appropriate decisions or actions.
• Greets visitors to the office in a friendly and helpful way, discerns their needs, and refers them to the proper staff person or meeting room.
• Addresses and reads/sends email messages in a timely manner.
• Performs office activities that promote smooth operation of the agency and organizational goals.
• Ensures that the phones switch to answering service at 4:30 PM with correct info about after-hours coverage and back up. Is at workstation at 8:00 AM. Retrieves any messages that have been left.
• Receives shipments from USPS, UPS, FedEx, etc. and routes to appropriate staff.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees