Front Desk Receptionist
About The Position
Renaissance Pet Resort & Spa is an award-winning, full-service pet care facility providing boarding, daycare, and grooming for dogs and cats. For over 23 years, we have been known for exceptional care, professionalism, and a team culture that treats both pets and people like family. We are a systems-driven, team-oriented environment where consistency and follow-through are key to delivering an exceptional client and pet experience. We are currently seeking a Front Desk Receptionist who is organized, client-focused, and experienced in a fast-paced pet care or veterinary setting. Position Overview As the first point of contact for our clients, the Front Desk Receptionist plays a critical role in creating a welcoming, efficient, and professional experience. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities while maintaining a calm and positive presence.
Requirements
- Previous front desk or receptionist experience required
- Strong organizational and multitasking skills
- Comfortable working in a fast-paced environment
- Professional communication skills, both in person and on the phone
- Reliable, punctual, and detail-oriented
- Weekend availability required
Nice To Haves
- Experience in the pet care or veterinary industry strongly preferred
- Experience with Gingr software preferred
Responsibilities
- Greet clients and pets in a warm, professional manner
- Manage check-in and check-out for boarding, daycare, and grooming services
- Answer phones, respond to messages, and handle client inquiries promptly
- Process payments, deposits, and account balances accurately
- Schedule reservations and services using Gingr software
- Maintain accurate client and pet records
- Communicate clearly with kennel and grooming teams to ensure smooth daily operations
- Work collaboratively with kennel and grooming departments to follow and support standard operating procedures
- Follow established procedures and company standards consistently
Benefits
- 401(k) matching
- Company parties
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Health, dental, vision, and chiropractic insurance. Matching 401k
- Vacation and Sick leave
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
