Front Desk Receptionist (Administrative Support Assistant II)
About The Position
The Front Desk Receptionist (Administrative Support Assistant II) serves as the welcoming first point of contact for Counseling & Psychological Services (C&PS), playing a vital role in creating a supportive and professional environment for students as well as faculty and staff. This position executes front reception operations, schedules appointments, and responds to a high volume of inquiries while maintaining confidentiality and professionalism. The role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced setting. This is an excellent opportunity for a service-oriented professional who thrives in front-line support work and is committed to delivering compassionate, organized, and responsive assistance to the campus community.
Requirements
- General working knowledge of applicable university infrastructure, policies, and procedures.
- Ability to learn, interpret independently, and apply a variety of complex policies and procedures.
- Able to identify deviations from applicable policies.
- Ability to apply independent judgment, discretion, and initiative to address problems and develop practical, thorough and, at times, creative solutions.
- Work often involves front line contacts with a variety of campus and community individuals requiring active problem solving and effective interpersonal skills, which can include students presenting in crisis.
- Demonstrated competence in effectively presenting standard information in writing.
- Demonstrated competence in understanding, interpreting, and communicating procedures, policies, information, ideas, and instructions.
- These entry qualifications would normally be obtained through completion of a high school program or its equivalent and some experience in an office environment.
- Typing and keyboard skills.
- An ability to perform basic mathematical calculations.
- An ability to learn office technology systems.
- An ability to operate standard office equipment.
- An ability to understand standard office procedures.
- A sound foundation in English grammar, spelling, and punctuation.
- Fundamental written and oral communication skills
Nice To Haves
- Experience with patient interaction in a mental health or medical office environment is preferred.
- One year of experience in word processing and computer operations, vocational business school or college training, or one year of full-time college education is preferred.
Responsibilities
- Execute front desk operations, including answering and directing phone calls and emails, greeting visitors, and responding to general inquiries about services and procedures.
- Organize and maintain scheduling system for therapists and center.
- Organize and maintain and process a complex system of confidential client information with accuracy and discretion.
- Prepare, organize, duplicate, and file materials; distribute mail; and support therapists with administrative tasks.
Benefits
- Generous Time Off : 15 paid holidays, vacation, and sick leave.
- Retirement : CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.
- Health Coverage : Medical, dental, and vision options at low or no cost.
- Education Support : CSU tuition fee waiver for employees and eligible dependents.
- Optional Offerings : FlexCash, life and disability insurance, legal and pet plans.
- Campus & Community : Access to the library, campus events, employee groups, and volunteer and social activities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
