Front Desk Receptionist

URBAN LEAGUE OF GREATER SOUTHWESTERN OHIO•Cincinnati, OH

15d•$20 - $20•Onsite

About The Position

As the Front Desk Receptionist, you are responsible for executing the daily operational tasks for our headquarters office. This role will be front desk reception: greeting and welcoming guests, answering, and directing phone calls, and maintaining the office's event and meeting calendars. This role will also execute facility-related tasks including processing maintenance requests, billing, and coordinating meeting/event setups. Additionally, you will provide administrative support to the Vice President of People and work on other special projects as needed. A successful candidate is personable with strong customer service skills and keen attention to detail. A successful candidate also possesses strong organizational skills and is technology-fluent with a facilities coordination background.

Requirements

Minimum of 3 years of administrative, customer service, and/or facilities experience.
Strong computer skills including strong capability in email, MS Office Suite, and other related business and communication tools (Zoom, Teams, etc.).
Strong work ethic with a high degree of energy, adaptability, and innovation.
Positivity, detail-oriented, excellent multitasking, and organizational ability.
Decision-making skills and ability to meet deadlines.
Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
Strong interpersonal skills and the ability to build relationships with stakeholders, including staff, board members, external partners, and donors.
Highly resourceful team player, with the ability to also be extremely effective independently.
Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response.
Forward-looking thinker, who actively seeks opportunities and proposes solutions.

Nice To Haves

Experience in non-profit, community-based, or advocacy organizations is a plus.

Responsibilities

Answer the phones: take messages, answer questions, redirect calls as appropriate.
Greet and welcome guests and visitors, ensuring they feel welcome and comfortable.
Engage and probe clients and visitors in a professional and timely manner to determine the purpose of their inquiry.
Ensure the reception area and public spaces are kept presentable, neat, and clean.
Resolve client questions and concerns.
Perform necessary follow-up tasks to ensure client needs are met.
Maintain the office calendar.
Schedule events and meetings as needed and ensure there’s no overlap on the calendar.
Open and close the office daily.
Oversee the sorting and distribution of all incoming mail and packages.
Oversee outgoing mail as needed.
Acquire and maintain a detailed knowledge of the Organization’s policies, principles, strategies, and programs.
Keep up to date with relevant developments.
Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, visitor badges, etc.).
Maintain records and files.
Complete a broad variety of administrative tasks including managing calendars, completing expense reports; composing and preparing correspondence that is sometimes confidential; and arranging travel and meeting plans, presentations, and agendas.
Provides a bridge for smooth communication between internal departments, demonstrating leadership to maintain credibility, trust, and support with senior management staff.
Collaborate with other administrative support staff for calendar and event support.