Front Desk Receptionist - Part Time

National Vision•Bristol, TN

11h•Onsite

About The Position

America's Best, a brand under National Vision, is a rapidly expanding optical retailer with over 1,000 stores. The company's mission is to provide accessible and affordable quality eye care and eyewear. As a Front Desk Receptionist, you will be the initial point of contact for customers, responsible for warmly greeting them upon arrival, maintaining organized patient records, and ensuring the smooth flow of patient schedules. This role is integral to store operations, requiring prompt and courteous service to customers both in person and over the phone, helping to keep everyone on track.

Requirements

Strong customer service skills required
Strong organizational skills required
High School Diploma or equivalent

Nice To Haves

Experience as a Receptionist, Front Office Representative or similar role preferred
0-2 years related experience or training preferred
Experience handling multiple phone lines preferred

Responsibilities

Ensures high quality customer service while following all safety protocols.
Ensures a smooth flow of customers through the store.
Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
Processes and understands managed care plans while obtaining document information from the insurance company as needed.
Provides customers basic and accurate information.
Schedules and confirms appointments, follow-up visits and classes.
Files all patient records daily and pulls patient files for the next day's appointments.
Checks order status and notifies customers when orders are in or of any delays.
Keeps reception area tidy and presentable with all necessary materials.
Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
Participates in regularly scheduled mandatory communication meetings.