Front Desk Receptionist - Part Time

National Vision•Bayonne, NJ

13h•Onsite

About The Position

America's Best, part of National Vision, is one of the largest optical retailers in the United States with over 1,000 stores. The brand integrates eyewear and eye care into a single experience, aiming to make quality eye care and eyewear more affordable and accessible. As the primary point of contact, Receptionists are responsible for warmly greeting and welcoming customers upon their arrival, maintaining organized patient records, and ensuring the smooth flow of patient schedules. They provide prompt and courteous service to customers both over the phone and in person, playing a crucial role in the store's operations. A notable benefit of this role is that Sundays are always off.

Requirements

Strong customer service skills required
Strong organizational skills required
High School Diploma or equivalent

Nice To Haves

Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
0-2 years related experience or training preferred.
Experience handling multiple phone lines preferred.

Responsibilities

Ensures high quality customer service while following all safety protocols.
Ensures a smooth flow of customers through the store.
Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
Processes and understands managed care plans while obtaining document information from the insurance company as needed.
Provides customers basic and accurate information.
Schedules and confirms appointments, follow-up visits and classes.
Files all patient records daily and pulls patient files for the next day's appointments.
Checks order status and notifies customers when orders are in or of any delays.
Keeps reception area tidy and presentable with all necessary materials.
Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
Participates in regularly scheduled mandatory communication meetings.