Front Desk/Receptionist
About The Position
Main Job Tasks and Responsibilities greet patients register patients according to established protocols assist patients to complete all necessary forms and documentation including medical insurance ensure patient information is accurate including billing information inform patients of medical office procedures and policy maintain and manage patient records move patients through appointments as scheduled answer incoming calls and deal with inquiries transfer calls as required schedule patient appointments collect co-pays and payments report statistics as required schedule hospital admissions, tests, scans and outside appointments for patients obtain external medical reports as required by medical professionals respond and comply to requests for information deal with incoming and outgoing post complete other clerical duties as assigned maintain stock of forms and office supplies ensure reception area is well maintained, neat and clean safeguard patient privacy and confidentiality
Requirements
- high school diploma
- knowledge of medical terminology, procedures and diagnosis
- knowledge of computer and relevant software applications
- knowledge of general administrative and clerical procedures
- communication skills
- information collection and management
- planning and organizing
- attention to detail
- customer service skills
- adaptability
- confidentiality
Nice To Haves
- working knowledge of healthcare insurance preferred
Responsibilities
- greet patients
- register patients according to established protocols
- assist patients to complete all necessary forms and documentation including medical insurance
- ensure patient information is accurate including billing information
- inform patients of medical office procedures and policy
- maintain and manage patient records
- move patients through appointments as scheduled
- answer incoming calls and deal with inquiries
- transfer calls as required
- schedule patient appointments
- collect co-pays and payments
- report statistics as required
- schedule hospital admissions, tests, scans and outside appointments for patients
- obtain external medical reports as required by medical professionals
- respond and comply to requests for information
- deal with incoming and outgoing post
- complete other clerical duties as assigned
- maintain stock of forms and office supplies
- ensure reception area is well maintained, neat and clean
- safeguard patient privacy and confidentiality
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
