Front Desk Receptionist Lead

United Urology Group • Columbia, MD

11d • $22 - $24

About The Position

We are seeking a Front Desk Receptionist Lead to join our dedicated team of front office associates. As the Lead, your role is pivotal in shaping the first impression of our practice, ensuring a positive and professional experience for our patients while embodying a "we care" attitude. In this position, you will play a key role in enhancing team performance through leadership, coaching, and guidance.

Requirements

• Minimum requirement of a High School Diploma or GED.
• At least two (2) years of front office experience in a medical setting.
• Proficient in Medical Terminology, ICD-9, and CPT-4 Codes.
• Exceptional customer service skills.
• Strong written and verbal communication abilities.
• Proficient in computer software and database skills.
• Exceptional attention to detail.
• Ability to multitask and excel in a fast-paced environment.
• Strong proactive problem-solving skills.
• Typing speed of a minimum of 40 words per minute.
• Very comfortable asking probing questions to patients.
• Must demonstrate a caring, compassionate, and patient attitude.
• Maintain HIPAA compliance.
• Ability to type 40 Words Per Minute.

Nice To Haves

• Prior leadership experience is preferred.

Responsibilities

• Oversee front office workflows to facilitate smooth and efficient operations, minimizing bottlenecks and ensuring seamless coordination between the front and back office.
• Provide effective training for new office staff, ensuring they complete competency checklists.
• Schedule appointments and assist in coordinating any additional testing as directed by the physician.
• Review provider(s) schedules in advance to ensure block schedules' accuracy and monitor appointment fulfillment rates.
• Compile all necessary patient paperwork for daily appointments.
• Collect co-pays and outstanding balances during check-in, entering the daily batch into the Practice Management system.
• Review and enter patient demographics and clinical information into Practice Management and EHR, ensuring completeness and accuracy.
• Scan front and back copies of patients' driver's licenses and insurance cards into Ntierprise.
• Ensure all required referrals are obtained, scanned into the EMR, and linked to appointments in Practice Management.
• Reconcile payment batches at the end of each day and submit them to the Site Manager.
• Schedule follow-up procedures and coordinate local ASC cases.
• Assist patients with the completion of the Phreesia registration system.

Benefits

• We offer competitive salaries and a great work/life balance: enjoy your weekends!
• UUG offers outstanding benefits, including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED