Front Desk Reception

RR Donnelley & Sons•Los Angeles, CA

35d•$24•Onsite

About The Position

Front Desk Receptionist for Global Client US Head Quarter office in Los Angeles. The Front Desk Receptionist delivers exceptional customer service for our clients. Responsibilities include leading employee(s) and directing workflow for reception and concierge services while serving as a subject matter expert and resource to the team.

Requirements

High school diploma or equivalent
Minimum 3 years' Concierge and/or reception experience in a customer service environment, legal or financial services industries preferred
1 year or more experience working on a reception desk for a blue-chip company within a busy office environment
Intermediate Microsoft Office Word and Excel skills
Basic Microsoft PowerPoint skills
Prior experience working with vendors preferred
Outstanding guest services skills,
Excellent and sophisticated communication skills, both verbal & written
Good time management skills
Good knowledge and understanding of a Cisco telephone system
Must possess professional presentation/appearance
Great interpersonal skills and an outgoing personality
Excellent command of the English language, both in verbal and written communication
Operational experience working at prestigious events preferred
Attention to detail with good organizational skills
Must possess passion to achieve excellent guest service consistently
Demonstrates the ability to lead others effectively
Ability to work under pressure, plan ahead and anticipate problems
Ability to meet all required deadlines
A welcoming positive manner and an understanding of what good customer service looks like
Acts with integrity at all times and embraces the company philosophy.
Ability to understand the needs of the client and provide customer service and superior client service.
Ability to create and maintain strong relationships and channels of communication with key interfaces and the business
Knowledge of Condeco and working knowledge of A/V equipment an advantage
Ability to multitask, prioritize workload and provide administrative support.
Ability to handle sensitive and/or confidential documents and information.
Able to make independent decisions that conform to business needs and policy.
Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory or managerial level.
Must work well in a team environment
Must be able to interact effectively with multi-functional and diverse backgrounds.
Ability to work in a fast-paced environment.
Must be self-motivated with positive can-do attitude.

Responsibilities

Ensure team provides outstanding reception and concierge service to client, while building strong customer relationships
Communicate with direct reports, manager and client on job or deadline issues
Immediately escalate operational problems or issues to Supervisor or Manager
Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures
Produce required reports on schedule
Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction
Ensure clients and guests are welcomed in the office lobby and serve as a daily point of contact for any employee, visitor/guest or client escalations
Ensure a seamless and personal guest journey
Escort guests to their booked meeting room within the building, informing the host of the guest's arrival
Understand customer's needs and provide them with 5 Star professional service.
Attend to guests wishes and requirements.
Answer the phone and make reservations, take and distribute messages or mail and redirect calls
Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
Arrange events, excursions, transportation etc. upon request from guests
Handle external and internal calls in a professional manner
Assist hospitality with setting up rooms with beverages and food
Manage any external catering requirements from third party vendors
Book meeting rooms using Condeco and MS Outlook accurately and ensure that all AV, room layout and food and beverage requirements are noted
Continually monitor reception inbox ensuring e-mails are responded to in a timely manner
Book transport for employees and clients
Manage Visiting Attorney office and room bookings and visitor pass management
Liaise with other departments to ensure efficient communication and guest service, and creating a 'one team' approach to delighting your guests
Occasional requirement to support client functions that run into the evening
Adhere to Williams Lea policies in addition to client site policies.