Front Desk / Operations Support
About The Position
We’re hiring a Front Desk Agent who can also provide part-time managerial and administrative support to our General Manager. This is not an Assistant GM role — but it is a higher-responsibility position with room for growth. We need someone who is dependable, flexible, and hospitality-minded — someone who wants to join a strong team and be trusted with occasional leadership tasks. What This Role Looks Like Primary (Most of the Time): Front Desk Agent Warm, professional check-ins and check-outs Answering phones, assisting guests, resolving issues Daily front desk operations Keeping the desk clean, organized, and efficient Contributing to a positive, supportive team culture Secondary (Part-Time): Operations Support for the GM Assist with small managerial tasks: communication logs, simple reports, supply management, follow-ups Support guest recovery situations when supervisor support is needed Help reduce unnecessary manager coverage at the desk Be a reliable “right hand” when the GM needs help Ideal Candidate Hotel experience strongly preferred Extremely reliable & flexible with shift times and occasional last-minute coverage Kind, respectful communicator with guests and team Growth-minded — there is real opportunity to advance Team player who fits into a warm, hard-working group Detail-oriented & organized , comfortable with light admin tasks Compensation $18–$20/hr (based on experience) Full-time hours with varied shifts If you’re ready to join a supportive hotel team and take on a role with both guest service and light leadership responsibility, we’d love to meet you. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Requirements
- Extremely reliable & flexible with shift times and occasional last-minute coverage
- Kind, respectful communicator with guests and team
- Growth-minded — there is real opportunity to advance
- Team player who fits into a warm, hard-working group
- Detail-oriented & organized , comfortable with light admin tasks
Nice To Haves
- Hotel experience strongly preferred
Responsibilities
- Warm, professional check-ins and check-outs
- Answering phones, assisting guests, resolving issues
- Daily front desk operations
- Keeping the desk clean, organized, and efficient
- Contributing to a positive, supportive team culture
- Assist with small managerial tasks: communication logs, simple reports, supply management, follow-ups
- Support guest recovery situations when supervisor support is needed
- Help reduce unnecessary manager coverage at the desk
- Be a reliable “right hand” when the GM needs help
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
