Front Desk Office Assistant, Full time
About The Position
Front Desk Office Assistant Job Duties Front Desk & Reception Responsibilities Serve as the first point of contact for individuals, families, staff, and visitors entering the facility. Provide excellent customer service through greeting, triaging needs, answering calls, and maintaining a professional and welcoming environment. Manage multi-line phone system, direct calls, take messages, and schedule appointments accurately. Ensure the lobby and reception areas are clean, organized, and compliant with safety and privacy guidelines. Administrative Support Maintain daily logs, sign-in sheets, appointment calendars, and service schedules. Support clinical staff with document preparation, file uploads, and routing information. Assist with scanning, filing, faxing, copying, and distributing documentation. Prepare daily reports such as no-show lists, call logs, and intake tracking. Support Site Manager with administrative tasks and special projects as assigned
Requirements
- High school diploma or equivalent required.
- 2+ years of experience in administrative, healthcare, front desk, or customer service roles.
- Proficiency in Microsoft Office and ability to learn new software quickly.
- Strong understanding of HIPAA regulations.
- Knowledge of office procedures, administrative workflows, and customer service practices.
- Strong communication and interpersonal skills.
- Excellent organizational, time-management, and multitasking abilities.
- Skilled in handling high call volumes and fast-paced environments.
- Problem-solving and conflict resolution skills with a calm, professional approach.
- Ability to maintain professionalism under pressure or during crisis situations.
- Ability to interact with individuals experiencing mental health or substance use challenges.
Nice To Haves
- Experience working in behavioral health, medical office, or human services setting strongly preferred.
Responsibilities
- Serve as the first point of contact for individuals, families, staff, and visitors entering the facility.
- Provide excellent customer service through greeting, triaging needs, answering calls, and maintaining a professional and welcoming environment.
- Manage multi-line phone system, direct calls, take messages, and schedule appointments accurately.
- Ensure the lobby and reception areas are clean, organized, and compliant with safety and privacy guidelines.
- Maintain daily logs, sign-in sheets, appointment calendars, and service schedules.
- Support clinical staff with document preparation, file uploads, and routing information.
- Assist with scanning, filing, faxing, copying, and distributing documentation.
- Prepare daily reports such as no-show lists, call logs, and intake tracking.
- Support Site Manager with administrative tasks and special projects as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
