Front Desk Night Audit

The Galt House Hotel•Louisville, KY

60d

About The Position

The Front Office Night Auditor will count and balance cash, credit cards and direct bill accounts. As well as handling closing, balancing and corrections necessary for guest accounts. This position will also provide a high level of customer service ensuring that personalized service is offered to each and every guest.

Requirements

High School Diploma or GED
2 years of customer service experience preferably in the hospitality industry
Basic computer and math skills
Professional telephone etiquette and office skills
Excellent oral and written communications skills
Fluency in English with preferred experience in a foreign language
Ability to input and access information in the property management system/computers/point of sales system
Ability to type proficiently
Ability to suggestively sell
Ability to analyze and solve problems

Responsibilities

Responding to guest needs, special requests and complaints and alert appropriate manager as needed
Counting and balancing cash, credit cards and direct bill accounts
Closing, balancing and making necessary corrections to guest accounts
Investigating and analyzing out-of-balance situations and make adjustments or corrections when needed
Complete various audit reports on the computer
Verify room rates are accurate and posts rates to guest accounts
Post room charges and room taxes to guest accounts
Tracks room revenues, occupancy percentages, and other Front Office statistics
May also work as a Front Office Agent or Concierge when necessary
Be aware of all emergency procedures and how to respond in the event of various types of emergencies
Other duties as assigned