Front Desk/Night Audit

Integral Hospitality•Midland, TX

About The Position

Fairfield Inn Marriott seeks full-time and part-time Night Auditors/Front Desk Associates to join their hotel team. This position is key to delivering outstanding guest experiences, especially during the check-in and check-out process. Flexible schedules are available. WHAT YOU WILL DO Delight guests by providing information on hotel services, amenities, and local knowledge and attractions (directions, places to eat, entertainment, etc.). Engage and sell rooms to walk-in customers. Enter, change, post, and process reservations/charges to guest accounts using a computerized system. Respond in a timely and friendly manner to guest inquires on making a reservation, account charges, complaints, inquiries, etc. Inform housekeeping of room statuses and availability. Clean and tidy up front desk area Balance cash drawer. Work collaboratively with team members and stay current on with communication log. Set up Breakfast COMPENSATION. Starting wage is based on experience. PERKS. Team members enjoy substantially discounted room rates at Hampton Inn and Hilton hotels nationwide. SCHEDULE. P art-time positions available for 10pm-6am shift. Part-time and full-time position available for the 2 pm-10 pm position. Flexibility required to cover nights, weekends and/or holidays as needed.

Requirements

Must be 18 years of age or older
Someone who is passionate about delivering exceptional customer service at all times and understands that we’re leaders in our industry and in our community-integrity is essential
Will work with a computerized hotel guest reservation system and the internet to maintain accounts and search for work-related information
Flexibility in your schedule (days, nights, weekends, holidays) customary with the hotel industry
Someone motivated to use safe work practices and is resourceful in solving problems
Position requires an ability to lift up to 30 pounds, push/pull up to 100 pounds, stand for long periods of time, and work with cleaning chemicals as needed

Nice To Haves

Preference given to candidates with prior hotel front desk experience

Responsibilities

Delight guests by providing information on hotel services, amenities, and local knowledge and attractions (directions, places to eat, entertainment, etc.)
Engage and sell rooms to walk-in customers
Enter, change, post, and process reservations/charges to guest accounts using a computerized system
Respond in a timely and friendly manner to guest inquires on making a reservation, account charges, complaints, inquiries, etc.
Inform housekeeping of room statuses and availability
Clean and tidy up front desk area
Balance cash drawer
Work collaboratively with team members and stay current on with communication log
Set up Breakfast