Front Desk Agent / Night Audit

Hyatt • Austin, TX

1d

About The Position

Searching for a positive work environment, employee benefits, & free hotel room stays? Come work for the Hyatt Place Austin Downtown w you'll have the opportunity to thrive! A Gallery Night Auditor will assist guests efficiently, courteously, and professionally in all front desk related functions Provide excellent guest service Balance all hotel and restaurant transactions daily, including credit cards, cash, and change funds Consistently follow all credit, cash-handling, and accounting procedures Run various audits and reports and record all revenues and statistics accurately Read, analyze, interpret, and effectively explain items such asmon reports, guest folios and emergency procedures Maintain privacy and confidentiality of all guest and hotel information Effectively respond to and resolve guest concerns orplaints Perform other duties as assigned

Requirements

• A Night Auditor will have a passion for customer service
• Ability to work independently while supporting hotel operations
• Strong attention to detail andanization skills
• A willingness to work nights, weekends, and holidays as necessary
• The ability to lift, carry, or otherwise move up to 10 lbs. regularly and the ability to stand for long periods of time

Nice To Haves

• Previous hospitality experience is preferred, but not required

Responsibilities

• Assist guests efficiently, courteously, and professionally in all front desk related functions
• Provide excellent guest service
• Balance all hotel and restaurant transactions daily, including credit cards, cash, and change funds
• Consistently follow all credit, cash-handling, and accounting procedures
• Run various audits and reports and record all revenues and statistics accurately
• Read, analyze, interpret, and effectively explain items such asmon reports, guest folios and emergency procedures
• Maintain privacy and confidentiality of all guest and hotel information
• Effectively respond to and resolve guest concerns orplaints
• Perform other duties as assigned

Benefits

• DailyPay option
• Day 1 Medical, Dental and Vision insurance
• Vacation/Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• Unlimited referral bonuses
• 401(k) withpany match
• Hostcare Resources healthcare concierge
• Leadership development
• Tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees