Front Desk - Night Audit

AJS Hotels•Louisville, KY

About The Position

The Front Office Night Audit Agent will be primarily responsible for counting and balancing cash, credit cards and direct bill accounts and handling closing, balancing and corrections necessary for guest accounts. This position will also provide a high level of customer service ensuring that personalized service is offered to each and every guest.

Requirements

High School Diploma or GED
2 years of customer service experience preferably in the hospitality industry
Basic computer and math skills
Professional telephone etiquette and office skills
Excellent oral and written communications skills
Fluency in English with preferred experience in a foreign language
Ability to input and access information in the property management system/computers/point of sales system
Ability to type proficiently
Ability to suggestively sale
Ability to analyze and solve problems

Nice To Haves

Fluency in English with preferred experience in a foreign language

Responsibilities

Respond to guest needs, special requests and complaints and alert appropriate manager as needed
Counting and balancing cash, credit cards and direct bill accounts
Closing, balancing and making necessary corrections to guest accounts
Investigate and analyze out-of-balance situations and make adjustments or corrections when needed
Complete various audit reports on the computer
Verify room rates are accurate and posts rates to guest accounts
Post room charges and room taxes to guest accounts
Tracks room revenues, occupancy percentages, and other Front Office statistics
May also work as a Front Office Agent or Concierge when necessary
Be aware of all emergency procedures and how to respond in the event of various types of emergencies
Other duties as assigned
Competent at working independently on recurring projects.