Front Desk Overnight Supervisor (Night Audit)

Invited • Akron, OH

18h

About The Position

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited ! Job Summary The Front Desk Supervisor is responsible for the daily operations of the front desk. This includes overseeing front desk staff, managing check-ins, and addressing members and guest inquiries. The Front Desk Supervisor is dedicated to offering a warm welcome and a fond farewell to all members and guests, ensuring a positive and professional experience. Reporting Structure Reports to the Facilities Maintenance Director or Director of Rooms Day to Day Oversee front desk activities, including member and guest check-ins, reservations, and inquiries. Handle inquiries and provide information about club amenities, services, and events. Assist with special requests, ensuring a positive experience for all members and guests. Monitor and ensure that the front desk area and lobby are clean, organized, and well maintained. Report any maintenance or safety issues to the appropriate personnel. Ensure that all club policies and procedures are followed by members and guests. Assist with training and scheduling front desk staff, ensuring they deliver excellent customer service. Answer and direct phone calls, emails, and other communications to the appropriate departments. Schedule and confirm appointments or reservations for club facilities and services. Assist with generating reports related to membership, reservations, and guest usage to ensure accurate tracking of club activities. Additional Duties Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management. Follow all company, club, and department policies, procedures, and instructions. Represent the company's management team by supporting and enforcing policies while maintaining the highest standards of ethics and integrity. Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff. Promote and follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same. Take the initiative in personal and professional growth and maintain any required certifications relevant to your role. Address and resolve challenges using available resources, working with regional and corporate teams to support club operations. Support the overall efficiency of the team by collaborating and contributing to the club’s goals. About You Required High school diploma or equivalent. A minimum of 1 year of experience in customer service or front desk role, with at least 2 years in a supervisory position.

Requirements

• High school diploma or equivalent.
• A minimum of 1 year of experience in customer service or front desk role, with at least 2 years in a supervisory position.

Nice To Haves

• Associate or bachelor’s degree in hospitality or a related field.
• Strong leadership and team management skills, with the ability to motivate and support staff.
• Excellent interpersonal and communication skills, with a professional and friendly demeanor.
• Ability to handle multiple tasks and work effectively in a fast-paced environment.
• Proficiency in using office equipment, reservation systems, and basic computer software.

Responsibilities

• Oversee front desk activities, including member and guest check-ins, reservations, and inquiries.
• Handle inquiries and provide information about club amenities, services, and events.
• Assist with special requests, ensuring a positive experience for all members and guests.
• Monitor and ensure that the front desk area and lobby are clean, organized, and well maintained.
• Report any maintenance or safety issues to the appropriate personnel.
• Ensure that all club policies and procedures are followed by members and guests.
• Assist with training and scheduling front desk staff, ensuring they deliver excellent customer service.
• Answer and direct phone calls, emails, and other communications to the appropriate departments.
• Schedule and confirm appointments or reservations for club facilities and services.
• Assist with generating reports related to membership, reservations, and guest usage to ensure accurate tracking of club activities.
• Follow all company, club, and department policies, procedures, and instructions.
• Represent the company's management team by supporting and enforcing policies while maintaining the highest standards of ethics and integrity.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Promote and follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
• Support the overall efficiency of the team by collaborating and contributing to the club’s goals.

Benefits

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs ( time off as required by applicable law is also provided for part time team members )

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED