Front Desk/Membership Sales Associate

Scenthound • Birmingham, MI

4d • $16 - $20

About The Position

The front desk sales associate is a vital position at Scenthound requiring exceptional customer service, sales and organizational skills. Also includes cross-training in other positions within the dog wellness business. This position requires: Customer service experience (retail, restaurant, hotel, gym) Strength to lift up to 70 pounds; stamina to stand for long periods of time Reliable transportation Willingness to work in a smoke-free environment

Requirements

• Customer service experience (retail, restaurant, hotel, gym)
• Strength to lift up to 70 pounds; stamina to stand for long periods of time
• Reliable transportation
• Willingness to work in a smoke-free environment
• Effective communication with team members and dog parents
• Assisting in leadership, coaching, mentorship
• Assisting in the recruiting, hiring, and creating a happy and effective team
• Problem-solving
• Attention to detail
• Time-management – ability to make an efficient schedule
• Computer/ technology proficiency
• Accountability; hold oneself and others to a high quality of services

Nice To Haves

• We are searching for a confident multi tasker who leads with integrity, honesty, and compassion. Is a problem solver, adaptable, detail-oriented, and compassionate dog lover!
• We are looking for a HANDS-ON leader who can assist in the day-to-day operations of the Scenter with an emphasis on critical KPIs: Average Ticket Value, Rebook Ratio, New Memberships and etc.
• Experience Preferred

Responsibilities

• Drive membership sales through health and wellness education
• Prioritize dog wellness and safety
• Uphold quality standards through hands-on participation, employee audits, and training
• Promptly and accurately communicate information from upper management to your team
• Identify when/ where help is needed and provide assistance to keep Scenter on schedule
• Assist in the creation of an environment conducive to teamwork, open communication, and Scenthound values
• Manage client expectations; resolve customer concerns
• Ensure the safety of dogs and team members at all times
• Adhere to Scenthound sanitary and cleaning practices
• Cross-Train in other positions such as dog care and bathing

Benefits

• Free services for your dog
• Bonus based on performance
• Employee discounts
• Opportunity for advancement
• Competitive hourly base pay + tips ranges from $16.00 to $20.00 per hour based on experience level
• Merit-based pay increases
• Complimentary service membership for your pup!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees