Front Desk/Member Services Representative

Troon•Scottsdale, AZ

2d•Onsite

About The Position

The Front Desk / Member Services Representative serves as the first point of contact for members and guests, providing exceptional service and support while ensuring accurate records, smooth daily operations, and a welcoming club environment. This role supports the Membership Director, assists members with a wide range of needs, and helps coordinate club activities, events, and communications.

Requirements

Strong customer service and interpersonal skills
Excellent organizational skills with strong attention to detail
Ability to multitask and prioritize in a fast-paced environment
Proficiency in Microsoft Office Suite including Word, Excel, Outlook, PowerPoint, and Publisher
Proficiency in Canva
Ability to work independently and as part of a team
Ability to lift up to 50 pounds occasionally

Responsibilities

Greet and assist members and guests in a friendly, professional manner
Assist members with account-related needs including password resets, guest passes, profile updates, and booking groups or activities
Answer incoming calls and direct inquiries to the appropriate departments
Maintain accurate club records, including phone lists and member information
Assist the Membership Director with administrative tasks as needed
Support new member orientation, including tours and onboarding assistance
Record daily event attendance counts in spreadsheets
Record daily group counts in spreadsheets
Maintain and update the New Member and New Homeowner lists
Book groups and other non–food and beverage events
Prepare and maintain weekly club schedules and daily Desert Pavilion schedules
Create and maintain weekly rosters and tent cards
Track yearly lists of upcoming club events, including open and closing dates
Manage charge lists and name tags for events
Create and distribute flyers for club events
Manage mailbox kiosks and assist members as needed
Stock and deep clean the Desert Pavilion area
Ensure event spaces are properly set up, including room configurations and tablecloth placement
Manage TV screens and binders for advertising and promotional purposes
Take photos at club events as needed
Handle packages occasionally, up to 50 pounds