Front Desk Coordinator - Full Time
About The Position
At RestorixHealth, the mission is to restore health and improve the quality of life – and access to care – for patients with wounds. The company is seeking a customer service driven Front Desk Medical Coordinator for its state-of-the-art wound care facilities. This position is responsible for scheduling patients, precertification, insurance verification, charge entry, and daily reconciliations. Individuals successful in this role have previous experience in medical coding, billing, and/or pre-certification. The ideal candidate is tech-savvy, self-motivated, and works well independently and as part of a team. Ongoing training will be provided. Every position at RestorixHealth contributes to enhancing the lives of patients. RestorixHealth fosters talent development, offering opportunities for career growth functionally, geographically, laterally, and vertically. It is a career destination for engaged, caring, passionate, and talented individuals who want to make a difference, leading in the development and management of comprehensive wound healing and Amputation Prevention Center facilities. RestorixHealth is an Equal Opportunity Employer encouraging diversity in the workplace, providing consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Requirements
- High school diploma or equivalent
- Intermediate Microsoft Office skills (Word, Excel, Outlook)
- Exceptional customer service skills, able to promote a positive environment
- Ability to maintain confidentiality, per HIPPA regulations
Nice To Haves
- Experience in front desk role in a hospital outpatient or medical practice setting preferred
Responsibilities
- Schedule HBO Therapy or wound care visit, utilizing hospital software/systems as well as RXH’s EMR system
- Book appointments appropriately based on time, staffing, equipment and supplies
- Confirm all registration information with the patient and or responsible party
- Verify specific insurance benefits and obtain preauthorization for wound care procedures
- Patient visit charge information to be provided by wound center personnel and provided to the respective billing/finance departments or entered directly into hospital charge entry systems in accordance with hospital policies and acceptable standards
- Perform daily patient schedule: charge entry reconciliations and account for all outstanding superbills
- Ensure patient satisfaction and provide professional patient and staff support
Benefits
- Medical, Dental and Vision Insurance
- Health Savings Account (with employer match) and Flexible Spending Accounts (General Purpose, Limited Purpose and Dependent Care)
- Employer-Paid Basic Life Insurance, AD&D and Short-Term Disability
- Voluntary Buy-Up Life Insurance (for self, spouse & children), Short-Term Disability and Long-Term Disability
- Voluntary Accident, Critical Illness and Hospital Indemnity Plans
- Employee Assistance Program
- Pet Care Discount Program
- Generous Paid Time Off and Paid Holidays
- 401(k) Retirement Plan (with employer match)
- Internal ongoing educational/training opportunities
- Competitive compensation
- Continuous coaching & mentorship
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
