Full Time Front Desk Coordinator

St. Luke's University Health Network•Brodheadsville, PA

1d•Onsite

About The Position

St. Luke's University Health Network is a fully integrated, regional, non-profit network of over 23,000 employees, providing services across 16 campuses and 350+ outpatient sites in 11 counties across Pennsylvania and New Jersey. The network is recognized for its commitment to excellence in patient care, education for healthcare providers, and improving access to care. St. Luke's is a highly rated health care system, earning Medicare's five-star ratings, recognized as a Leapfrog Group and Healthgrades Top Hospital, and a Newsweek World’s Best Hospital. Its flagship University Hospital has been a 100 Top Major Teaching Hospital multiple times and was identified as the #4 Teaching Hospital in the country in 2023. St. Luke's has also been consistently named a Top Workplace regionally and nationally. The Front Desk Coordinator position involves performing, organizing, and prioritizing clerical functions within the Physical Therapy Department, including answering phones, patient registration, scheduling, insurance verification and authorizations, word processing, filing, and general office duties.

Requirements

High School graduate or equivalent.
Excellent oral and written skills required to relate effectively with managers, patients, families, and staff at various levels.
Demonstrates competency, as appropriate to the ages of patients served, in the ability to obtain and interpret information in terms of patients’ needs; a knowledge of growth and development, and an understanding if the range of treatment needed by these patients.
Work processing experience required including mastery of MS Office (Word, Excel, and Access).
Experience with other PC software (statistical database, presentation, etc.) essential.
Three years related office experience required, preferable in a medical setting.

Nice To Haves

Previous Rehabilitation experience preferred.

Responsibilities

Answers the telephone in a timely manner, assists or directs the caller to the appropriate person or department.
Receives and updates patient information.
Maintains files in the appropriate order.
Establishes and maintains accurate patient records and record filing system.
Accurately completes the registration process in the current computer system.
Verifies patient’s insurance benefits.
Processes pre-certifications/authorizations depending on the special requirements of the patient’s insurance company.
Schedules appointments considering patient needs and utilizing the clinic time efficiently.
Confirms appointments and maintains a full department schedule.
Communicates any scheduling problems to the Department Manager.
Receives cash, checks, and credit card payments and prepares receipts.
Distributes mail to clinical staff.
Processes requests for release of information in accordance with the policies set forth by the Medical Record Department.