Front Desk/Marketer
About The Position
We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. We Put the World on Vacation - The SIR Way At Sports Illustrated Resorts, we’re building something different. A place where sports, travel, and lifestyle collide to create unforgettable experiences. As part of Travel + Leisure Co., the world’s leading vacation ownership company, we’re redefining what a resort experience looks like - and how it feels. This is where champions come to stay. And where top performers come to win. The Role: Where Guest Experience Meets Performance The In-House Marketing & Guest Experience Specialist is a high-impact, guest-facing role responsible for creating energy in the lobby, connecting with guests, and introducing them to the opportunity to experience Sports Illustrated Resorts through an elevated 1:1 presentation of our product. This is not a traditional front desk role. This is a performance-based position with strong earning potential - designed for individuals who thrive on interaction, momentum, and results.
Requirements
- High School diploma or equivalent
- 1+ year of customer-facing experience (hospitality, sales, or events preferred)
- Confidence initiating conversations with new people
- Ability to multitask and stay organized in a fast-paced environment
- A results-driven mindset with a desire to earn and grow
Nice To Haves
- Vacation ownership or sales experience
- Front desk or concierge background
- Experience working in performance-based roles
Responsibilities
- Create the First Connection Engage guests at arrival with confidence, personality, and authenticity
- Turn Conversations into Opportunities Introduce guests to the resort experience and invite them to participate in a 1:1 presentation of our product.
- Drive Tour Production Qualify guests based on program guidelines Book and confirm tours for the sales team Maintain strong show rates through follow-up and engagement
- Own Your Results This role includes performance expectations tied to tour volume and quality
- Follow Up & Re-Engage Connect with guests post check-in (calls, door drops, in-person touchpoints) to create additional opportunities
- Deliver Elevated Guest Service Support check-in/check-out, concierge requests, and overall guest experience
- Stay Organized & On Point Manage tour manifests and scheduling updates Prepare arrival materials and guest communications Partner with internal teams to ensure a seamless experience
Benefits
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identity theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
