Front Desk Manager
About The Position
Join the Legacy at The Hollywood Roosevelt- Front Desk Manager Since 1927, The Hollywood Roosevelt has been more than a hotel. It is where film legends stayed after the first Academy Awards, where Marilyn Monroe lived for two years, and where the golden age of Hollywood left its mark in every corner. Today, we continue that story, welcoming guests from around the world who want to experience the glamour and energy of Hollywood. We are looking for a Front Desk Manager at The Hollywood Roosevelt who brings exceptional leadership, professionalism, and a passion for hospitality. The ideal candidate will ensure that every guest receives a warm welcome, prompt assistance, and a seamless experience throughout their stay. What you will do The Front Desk Manager will report to the Front Office Manager and will work closely with the front office team. The Front Desk Manager will be responsible for managing the day-to-day operations of the front office. This role will oversee daily lineups, ensuring all team members are properly informed of the day's events. You will conduct daily walkthroughs as required, monitor operational accuracy, and ensure that closing reports are completed correctly. You'll ensure that the department fully complies with all Hollywood Roosevelt policies and adheres financial handling procedures, while maintaining accuracy and thoroughness on various reporting requested on a daily, weekly or monthly basis. Additionally, you may need to plan upcoming operations as needed and oversee scheduling, training, payroll and other administrative duties. What we are looking for The Front Desk Manager will lead by example and embodies the hotel's commitment to exceptional guest service. The ideal candidate is hands-on, detail-oriented, and able to balance operational needs with genuine hospitality. You take pride in creating memorable guest experiences while fostering a positive and motivated front office team. Why the Hollywood Roosevelt At The Roosevelt, you will not just be working in hospitality. You will be leading strategy at a hotel that is both a living landmark and a modern destination. Here, history and innovation come together in a way you will not find anywhere else. If you're passionate about hospitality, driven to develop others, and ready to take the next step in your career, we'd love to hear from you! Join our team and help us create a memorable guest experience.
Requirements
- Exceptional leadership
- Professionalism
- Passion for hospitality
- Hands-on
- Detail-oriented
- Able to balance operational needs with genuine hospitality
- Take pride in creating memorable guest experiences while fostering a positive and motivated front office team
Responsibilities
- Managing the day-to-day operations of the front office
- Overseeing daily lineups, ensuring all team members are properly informed of the day's events
- Conducting daily walkthroughs as required
- Monitoring operational accuracy
- Ensuring that closing reports are completed correctly
- Ensuring that the department fully complies with all Hollywood Roosevelt policies
- Adhering financial handling procedures, while maintaining accuracy and thoroughness on various reporting requested on a daily, weekly or monthly basis
- Planning upcoming operations as needed
- Overseeing scheduling, training, payroll and other administrative duties
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
