Front Desk Manager - Lake Powell

Aramark

About The Position

As a Front Desk Manager, you will be responsible for overseeing the day-to-day operations of the front desk area. You will lead a team of front desk staff, ensuring that guests receive exceptional service and that all administrative duties are carried out efficiently. This includes managing a team of staff, implementing, and enforcing policies and procedures, monitoring and analyzing performance data, and identifying areas for improvement. The Front Desk Manager will also be responsible for developing and implementing strategies to increase productivity and profitability. Job ResponsibilitiesPrimary duties of the Front Desk Manager include managing a team of front desk staff and overseeing daily operations. Ensuring excellent customer service and that all processes and systems are running smoothly and efficiently. Below is a list of duties the Front Desk Manager must perform:

Requirements

Able to read, write and understand the English language
Must be able to multi-task and work with accuracy
Excellent communications skills required
Will be trained to learn the SMS Hotel Management System and become proficient

Nice To Haves

Preferred 3+ years of experience in hospitality management or a related field
Excellent conflict resolution skills
Excellent guest services and leadership skills
Must be able to use Microsoft Office applications

Responsibilities

Manage a team of staff, including hiring, training, scheduling, and performance evaluations
Hold staff accountable and perform coaching or documentations with HR as a team
Ensure that all staff provide excellent customer service and handle customer inquiries and complaints in a professional manner
Implement and enforce policies and procedures to ensure the smooth operation of the company
Monitor and analyze performance data to identify areas for improvement and implement strategies to increase productivity and profitability.
Monitor and track guest feedback to identify areas for improvement
Develop and implement strategies to increase efficiency and reduce costs
Ensure that all front desk systems and processes are running smoothly, including the reservation and check-in systems.
Develop and implement policies and procedures to ensure the smooth operation of the front desk
Monitor and track sales data to identify trends and make informed decisions about inventory and staffing
Collaborate with other departments to coordinate events and promotions at the front desk
Other duties as assigned
Serve as the main point of contact for bus tour operators, and work with them to plan group activities, meals, and lodging arrangements.
Coordinate all aspects of bus tour groups' arrivals and departures, including luggage handling, check-in, and transportation to and from the lodge.
Manage the tour groups' schedules and ensure that all activities and meals are timely and efficient.
Oversee the maintenance and cleanliness of group meeting spaces and accommodations.
Communicate with other departments, such as housekeeping, food and beverage, and maintenance, to ensure that group needs are met.
Monitor the tour groups' satisfaction and address any issues that arise in a timely and professional manner.
Prepare reports on group activities and present findings to upper management.
Develop and maintain relationships with tour operators to foster repeat business.
Stay up-to-date with industry trends and changes in group travel, ensuring that the lodge is always at the forefront of guest service.