Front Desk - Legal Client Support Specialist

Ellis Porter•Troy, MI

1d•Onsite

About The Position

At Ellis Porter, the goal is to improve the immigration experience for employers and individuals, enabling them to thrive globally. The firm comprises dedicated immigration professionals, known as Porters, who are passionate about the economic and cultural benefits of immigration to America. They provide clear guidance, creative strategies, and responsive service with empathy. Despite the complexity and challenges of immigration law, the team enjoys their work and finds satisfaction in positively impacting clients' lives and companies. Ellis Porter prides itself on a unique culture that deviates from typical law firms; they take their work seriously but not themselves, do not tolerate drama, and foster a diverse team reflecting their client base. The firm is committed to cultivating an inspiring, authentic, comfortable, and flexible work environment where employees are respected, encouraged to be themselves, and challenged professionally. The Front Desk – Client Support Specialist serves as the initial point of contact, ensuring a welcoming and professional experience for all clients and visitors. This role involves managing front desk operations and providing administrative support to the Director of Operations, Attorneys, and Case Managers. The specialist is crucial for smooth daily office functions and client support from the outset. The ideal candidate is personable, detail-oriented, proactive, takes pride in excellent service, stays organized in a fast-paced environment, and is willing to support the team as needed. This is an in-office position, Monday through Friday, 9am to 5pm.

Requirements

2+ years of professional work experience (internships qualify)
Bachelors/Associates Degree or equivalent experience
Excellent communication and interpersonal skills
Proficiency with MS Office suite (Outlook, Word, Excel, PowerPoint)
Passion for delivering exceptional client service
Strong organizational skills with high attention to detail
Team player who treats colleagues with courtesy and respect
Takes initiative and proactively manages tasks
Professional, reliable, and accountable
Positive attitude and welcoming demeanor

Responsibilities

Answer incoming phone calls from new and existing clients, providing general information about Ellis Porter (office hours, directions, services overview)
Take detailed client messages and route calls to appropriate team members
Manage the reception email inbox, sorting and distributing messages from our third-party overflow answering service
Greet visitors and ensure they feel welcome in our office
Coordinate daily office opening/closing procedures, including lobby and kitchen setup
Provide immigration application support including printing, copying, scanning documentation, creating public access files, and preparing FedEx/mail packages
Assist the Director of Operations with office management activities and special projects
Monitor and coordinate office and kitchen supply inventories
Support file archiving, kitchen organization, and special event planning
Coordinate weekly team member lunches and other logistics
Perform other duties as assigned by management

Benefits

An opportunity to do challenging and highly rewarding work at a fast-growing firm with an inspiring mission
An opportunity to join intelligent, creative, and dedicated immigration professionals who value respectful, collaborative working relationships
Inclusive firm culture celebrating diverse perspectives, backgrounds, identities, and experiences
People-centered workplace policies and flexible work schedules, including remote work opportunities
Competitive compensation
health/dental/vision/life insurance benefits
a 401(k)-retirement savings plan with employer-matching
a generous paid-time-off policy
Casual attire
the opportunity to enjoy complimentary international cuisine in the office