Front Desk - Legal Client Support Specialist

Ellis Porter • Troy, MI

4d • Onsite

About The Position

At Ellis Porter, the goal is to improve the immigration experience for employers and individuals, enabling them to thrive globally. The firm has built a team of dedicated immigration professionals, known as Porters, who are passionate about the economic and cultural benefits of immigration to America. They provide clients with clear guidance, creative strategies, responsive service, and genuine empathy. Despite the complexity and constant challenges of immigration law, the Ellis Porter team enjoys their work and finds satisfaction in positively impacting clients' lives and companies. The firm prides itself on a unique culture that deviates from typical law firms; they take their work seriously but not themselves, do not tolerate drama, and foster a diverse team reflecting their client base. They are committed to cultivating an inspiring, authentic, comfortable, and flexible work environment where employees are respected, encouraged to be themselves, and challenged professionally. The Front Desk – Client Support Specialist serves as the initial point of contact, ensuring a welcoming and professional experience for all clients and visitors. This role involves managing front desk operations and providing administrative support to the Director of Operations, Attorneys, and Case Managers, ensuring smooth daily office functions and client support from the outset. The ideal candidate is personable, detail-oriented, proactive, takes pride in excellent service, stays organized in a fast-paced environment, and is ready to support the team wherever needed.

Requirements

• 2+ years of professional work experience (internships qualify)
• Bachelors/Associates Degree or equivalent experience
• Excellent communication and interpersonal skills
• Proficiency with MS Office suite (Outlook, Word, Excel, PowerPoint)
• Passion for delivering exceptional client service
• Strong organizational skills with high attention to detail
• Team player who treats colleagues with courtesy and respect
• Takes initiative and proactively manages tasks
• Professional, reliable, and accountable
• Positive attitude and welcoming demeanor

Responsibilities

• Answer incoming phone calls from new and existing clients, providing general information about Ellis Porter (office hours, directions, services overview)
• Take detailed client messages and route calls to appropriate team members
• Manage the reception email inbox, sorting and distributing messages from our third-party overflow answering service
• Greet visitors and ensure they feel welcome in our office
• Coordinate daily office opening/closing procedures, including lobby and kitchen setup
• Provide immigration application support including printing, copying, scanning documentation, creating public access files, and preparing FedEx/mail packages
• Assist the Director of Operations with office management activities and special projects
• Monitor and coordinate office and kitchen supply inventories
• Support file archiving, kitchen organization, and special event planning
• Coordinate weekly team member lunches and other logistics
• Perform other duties as assigned by management

Benefits

• An opportunity to do challenging and highly rewarding work at a fast-growing firm with an inspiring mission
• An opportunity to join intelligent, creative, and dedicated immigration professionals who value respectful, collaborative working relationships
• Inclusive firm culture celebrating diverse perspectives, backgrounds, identities, and experiences
• People-centered workplace policies and flexible work schedules, including remote work opportunities
• Competitive compensation, health/dental/vision/life insurance benefits, a 401(k)-retirement savings plan with employer-matching, and a generous paid-time-off policy
• Casual attire and the opportunity to enjoy complimentary international cuisine in the office

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees