Front Desk Leasing Administrative Assistant

Avanath • Willowbrook, IL

3d • $20 - $23 • Onsite

About The Position

Overview Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be. The Role: The Receptionist must understand the importance of providing outstanding customer service and be able to interact effectively with owners, residents, prospective residents, and vendors. The Receptionist is responsible for performing clerical tasks within the office to support daily operations. Their duties include answering and transferring phone calls, resident relations, filing, document generation, managing office supplies, and vendor management. This position requires multitasking, technical proficiency, attention to detail, and accuracy. The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce. An Aptitude for Connecting - Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities including vendor partners, regulatory and social services partnerships. This Includes adopting a collaborative approach to create consistent favorable circumstances that foster success and effectiveness for the Organization and the communities. An Authentic Attitude - Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns. This Includes, but Is not limited to, seeking resources throughout the organization via the organizations' support services and senior leadership. An Approach that is positive and Professional - Consistently demonstrate an approach of active listening and understand that your participation and support are integral to the success of Avanath, ensuring that each resident and staff feel seen, heard, and valued as you and the staff work to resolve challenges.

Requirements

• Equipped with excellent communication skills and an unmatched dedication to customer service.
• 2+ years’ experience in an administrative role.
• Thrives in a fast-paced environment.
• Solid computer knowledge, Windows (Word, Excel,) internet and e-mail

Nice To Haves

• Knowledge of LIHTC, Tax Credit, HUD, local voucher-based, and Cooperative housing programs highly desired.
• Working knowledge of Yardi Voyager Property Management software highly desired.

Responsibilities

• Provide exemplary customer service by effectively communicating with residents, owners, vendors, and guests, addressing their needs promptly.
• Manage phone inquiries, greet walk-ins, and attend to foot traffic, ensuring a welcoming environment.
• Correspond with residents to address questions or concerns and assist in processing applications.
• Handle overflow of customer inquiries and support the scheduling of move-ins, diligently following up on prospects.
• Process, organize, scan, and file documents, such as applications, leases, and legal notices, with precision and efficiency.
• Maintain accurate information in Yardi, updating the database promptly for properties, owners, residents, applicants, and vendors.
• Execute various communication methods, including phone calls, flyers, emails, letters, and updates on the company website and apartment marketing platforms.
• Accept rental payments and accurately type leases, ensuring timely input into the Yardi System.
• Keep resident files current and distribute company or community-issued notices efficiently.
• Swiftly address maintenance service requests, communicate effectively with residents about community matters, repairs, rent, and rules.
• Ensure the satisfactory completion of maintenance repairs by daily contact with residents regarding Service Requests.
• Foster open communication with the Community Manager and all team members, contributing to the overall success of the Support the management team with additional diverse tasks as required, demonstrating flexibility and adaptability.
• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act and all other laws pertaining to the apartment industry.

Benefits

• Culture Built on Purpose and Core Values - A Commitment to Integrity , A Spirit of Caring , and A Focus on Continuous Improvement .
• Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more!
• Growth that is based on achievement and an emphasis on promoting from within our ranks versus just external candidates.
• Development – a commitment to creating opportunities to learn and expand your knowledge in the industry from online training platforms to training classes to one-on-one coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees