Front Desk Lead-Sports Center| Porters Neck Country Club

McConnell Golf•Wilmington, NC

9d•$15 - $18

About The Position

Porters Neck Country Club is seeking a Front Desk Lead at the Sports Center to join our team. Some of the responsibilities will be handling member check-ins, managing inquiries, overseeing all charges & refunds, and ensuring that the front desk is functioning well and that all phases of service and their execution are optimal. Full-time positions offer outstanding benefits including medical, dental, vision, life, 401(k), paid time off, and a daily complimentary staff meal. Porters Neck Country Club is a McConnell Golf Property. To learn more about the club, please visit our website at www.portersneckcountryclub.com. To learn more about McConnell Golf, please visit www.mcconnellgolf.com.

Requirements

Minimum High School diploma or GED equivalent; some college preferred.
Previous customer service retailing experience.
Able to operate a point-of-sale (POS) system.
Outstanding customer service skills.
Knowledge of and ability to perform required role in emergency situations.
Able to meet and perform the physical requirements and to work effectively in an environment which is typical of this position.
Frequent lifting, bending, climbing, stooping and pulling.
Frequent repetitive motions.
Continuous standing and walking.

Responsibilities

Create and maintain the front desk schedule.
Oversee all charges and refunds.
Maintain group exercise attendance sheets and keep Group Fitness room organized.
Answer phone calls, transfer as needed, and take messages when appropriate
Make and cancel reservations for Bocce Ball, Tennis Courts, and Pickleball Courts via the website.
Monthly totals for gym, classes, personal training.
Assist with maintenance projects.
Conduct daily walkthrough of all areas.
Complete a deep clean of equipment once per week or as requested.
Perform daily equipment checks and basic maintenance.
Vacuum and mop the gym daily.
Ensure indoor bathrooms are tidy, check paper products, and restock as needed.
Manage coffee bar.
Empty trash daily.
Hanlde continuous loads of gym and bath towels: wash, dry and fold.
Wipe down all furniture for Tennis & Pickleball in the mornings.
Completes other assignments requested by Management.