Athletic Club Front Desk Agent

POWDR • Copper Mountain, CO

4d • $19 - $20 • Onsite

About The Position

Copper Mountain Resort is a vacation destination located 75 miles west of Denver, Colorado in the heart of the Rocky Mountains. Three vibrant, pedestrian-friendly village areas host lodging, retail outlets, restaurants, bars, and family activities. During the winter months, Copper's world-class terrain offers skiing and riding for all ages and abilities. Each summer, the mountain transforms into a playground for hikers, mountain bikers, and anyone seeking a genuine Colorado experience. Copper Mountain Resort is also home to Woodward Copper action-sports camps, programs, and training facility.
Job Summary: Perform tasks involved in the day-to-day operations of the athletic club front desk, insuring the highest degree of customer satisfaction.

Requirements

• Must be able to lift and carry items up to 50 lbs., climb stairs and bend down/kneel down.
• Able to work early morning and late evening hours while staying alert and focused.
• Extended periods of standing is required
• Must be at least 18 years old
• Comfortable working alone
• Is honest and has the highest integrity
• Is able to handle and manage confidential information
• Professional appearance.
• Adheres to all grooming guidelines
• Follows established policies and procedures
• Is supportive of Core Values
• Sets the example for others and is above reproach
• Is comfortable to challenge established policies and procedures, but once established, is supportive of those rules.
• Is organized in tasks.
• Sees projects through to the finish.
• Has good follow-through and makes it a habit of getting back to people on issues.
• Can handle fast paced, potentially high-pressure environment
• Is flexible with hours and days of work
• Is able to work any hours of the day, any days of the week
• Prioritizes and re-prioritizes personal time and work, to have good balance in life
• Is very organized
• Is a self-starter and can stay on task and work unsupervised to complete all daily tasks
• Strong ability to multi-task
• Enjoys a high degree of contact with members, guests and homeowners.

Nice To Haves

• High school diploma preferred
• Previous experience in a customer service oriented position, preferably in an athletic club and/or spa or hotel/resort setting.
• Cash handling and general computer skills important.
• Knowledge of Visual One, Excel, Publisher and Word preferred.
• Excellent communication, organizational and customer service skills.
• Must be friendly, outgoing and enjoy a high degree of customer contact.
• Must be a self-starter and be able to work unsupervised while still maintaining Copper Mountains high level of Guest service.
• CPR/first aid training is advantageous.
• Must be friendly, outgoing and enjoy a high degree of customer contact.

Responsibilities

• Greet and check in/out members and guests in a friendly, helpful, and welcoming manner.
• Verify club status for lodging guests and membership status for all members.
• Interact with members and guests in a warm and friendly manner.
• Offer clear directions including use of locker key and location of locker rooms, pool, and cardio equipment to all lodging guests.
• Provide exceptional guest service by insuring a friendly and welcoming atmosphere for members and guests.
• Maintain key security and coordinate dispensing of lockers.
• Maintain an organized pro shop, front desk, storage room, and lobby area.
• Monitor towel bin and locker room cleanliness.
• Maintain a fully stocked towel supply.
• Fold towels as needed.
• Wipe down weight equipment daily; clean racquetball courts as needed.
• Price and sell pro shop merchandise.
• Assist the front desk foreman in maintaining a fully stocked pro shop.
• Up sell massage & facials.
• Schedule and coordinate massage, facial and racquetball court appointments accurately.
• Open and close club, performing all procedures outlined in the front desk operations manual.
• Monitor and secure adequate front desk and operations supplies.
• Complete daily sales report accurately, reconciling cash, receipts, and a $200 bank.
• Report maintenance needs, member/guest comments and concerns to appropriate manager or supervisor.
• Demonstrate a willingness to function as part of a team.
• Be available to work a flexible schedule throughout entire employment including holidays.
• Assist foreman, club supervisor in training new front desk personnel.
• Assist foreman, club supervisor and manager with special tasks and assignments as needed, such as organizing member contests or updating bulletin boards.
• Promote open and positive lines of communication among fellow staff members.
• Demonstrate knowledge and understanding of all club memberships, products, and programs making appropriate recommendations for prospective members.
• Complete the membership process and membership applications accurately.
• Actively promote club programs and services to members and guests.
• Act as an ambassador for our club programs as well as for Copper Mountain Resort.
• Execute club emergency plan when necessary.
• Assist management in emergency situations.
• Assist in the maintenance of Pool, Hot Tubs, Sauna, Steam Rooms when needed
• Attend regular staff meetings.
• High degree of contact with members, guests, and homeowners.
• Often in contact with front desk, maintenance, housekeeping, and other Copper Mountain departments.
• Functions as an ambassador of Copper Mountain, modeling and sharing the Copper “culture” with our guests and employees.
• Upholds the most professional image.
• Continually strives to exceed our guest’s expectations and create memories for our guests and staff.

Benefits

• This is a seasonal position eligible for season pass for employees/dependents and privileges at several other resorts.
• Several discount programs (i.e. food & beverage, retail/rental, tickets, etc) also available.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees