Front Desk Lead

Legacy Community Health•Pasadena, TX

13d•Onsite

About The Position

As the Front Office Clerk Lead, you will be the pivotal force in transforming the patient journey from the very first interaction. Nestled in the heart of our clinic, your role is mission-critical in shaping the continuum of care through innovative and seamless patient experiences. Role Highlights: Spearhead patient interactions and be the cornerstone of their first impression, fostering long-term, trust-filled relationships. Work Environment: Immerse yourself in a dynamic, tech-forward clinic setting where your expertise will shine. Impact and Growth: Propel your career forward with opportunities to lead groundbreaking projects and initiatives that redefine community healthcare. Team Collaboration: Collaborate within a cohesive team environment that nurtures continuous improvement and agile methodologies. Mission-Driven: Play a transformative role in advancing Legacy Community Health’s mission of pioneering accessible healthcare for all.

Requirements

High school diploma or equivalent is paramount; bilingual proficiency is a groundbreaking advantage.
Exceptional communication skills with a digital-savvy, professional demeanor.
Ability to navigate high volumes of incoming calls and patient interactions with agility.
Proficient in data-entry with a tech-forward approach, ensuring precision and efficiency.
Strong command of computer systems and multi-line phone operations; quick adaptability for learning new tech is essential.
Fundamental knowledge in basic math and filing systems, enhanced by digital tools.
Proven ability to manage multiple priorities and make data-informed decisions.

Responsibilities

Orchestrate dynamic call routing and client intake processes, enhancing patient flow with cutting-edge efficiency.
Innovate patient data management by leveraging our state-of-the-art databases for optimal information tracking.
Ensure seamless appointment and cash handling protocols through digital transformation and process innovation.
Champion clinic organization and performance improvements to elevate the patient experience.
Lead training and development initiatives, empowering staff with next-gen skills and knowledge.
Utilize data-driven insights to monitor patient flow and advise management on agile staffing solutions.
Resolve escalated customer service challenges with a disruptive mindset to minimize patient flow disruptions.
Pioneer special projects that align with our mission to revolutionize healthcare delivery.
Enhance communication strategies between patients and providers, facilitating a seamless care experience.
Optimize operational schedules to ensure flawless daily clinic operations using breakthrough scheduling insights.
Ensure an agile inventory management for office supplies through predictive analytics and trend analysis.
Promote a culture of respect and collaboration, fostering an inclusive, innovation-driven workplace.
Embrace the primary care medical home model by integrating tech-forward, patient-centered care strategies.
Commit to safety and compliance standards, championing a culture of safety innovation and continuous education.