Front Desk Lead (PT) ($18 - $18.50 hourly)
About The Position
The Front Desk Lead is responsible for providing exceptional customer service experiences and for the safe and secure day-to-day operations of Kroc Center Hawaii. The Front Desk Lead will be responsible for membership sales and/or verifying memberships through a Point of Sales (POS) system, providing information and answering questions about available programs and retention and appreciation of all guests. This position assumes a leadership role for the Front Desk and takes on supervisory responsibilities in the absence of the Member Services Manager and/or Member Services Coordinator. The Front Desk Lead will have a deep commitment to the mission of The Salvation Army, which will be evident in his or her professional life and the manner in which he or she represents The Salvation Army Ray and Joan Kroc Corps Community Center in the community.
Requirements
- High School Diploma or GED equivalency required.
- Front Desk experience at a Kroc Center or two years’ experience as a cashier and/or in customer service.
- Candidate must be computer literate with proficient typing skills and the ability to use new software programs with basic training.
- Candidate must have excellent telephone skills with the ability to maintain a non-judgmental attitude in working with guests, members and staff.
- Candidate must be at least 21 years old.
- Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities will be accepted.
Nice To Haves
- Experience with a Point of Sales (POS) system preferred.
- Experience in membership recruitment preferred.
- Supervisory experience preferred.
Responsibilities
- Greet members and guests as they enter Kroc Center Hawaii and ensure that members and guests feel welcomed and have a positive experience.
- Conduct informative tours of the Kroc Center Hawaii.
- Processes membership applications and day passes for guests and members according to established procedures.
- Receive payment by cash, check, credit card or debit card.
- Monitor and verify access of members and guests into the appropriate areas
- Provides prompt, professional and courteous customer service by knowing current program and activity offerings and helps guests and members have their inquiries effectively addressed.
- Promote/sell programs and special events
- Receive and answer incoming telephone calls, visitors and emails in a friendly and businesslike manner
- Maintains the orderliness and cleanliness of the membership lobby, front desk, and makes sure public areas are safe, clean and neatly arranged at all times.
- Position will be responsible for all opening and closing duties and securing the POS area at the end of shift.
- Handle and resolve member’s and guest’s complaints
- Notifies the appropriate department, staff or manager to resolve issue, or by handling simple issues personally.
- Assist Member Services Manager and Coordinator in maintaining a membership database of records utilizing a complex computer program.
- Provide administrative support to include filing, data entry and mailing.
- Provide back-up support for Child Watch.
- Assist in maintaining membership files and inputting of confidential membership information into the Recreation Management Software (RMS).
- Supervise Front Desk Attendants when Member Services Manager and Coordinator are not available.
- Assist Member Services Manager and Coordinator in training of all new Front Desk Staff.
- Assist Member Services Manager and Coordinator in performing internal audits on membership files to ensure processing of all forms was done properly.
- Adhere to The Salvation Army’s policies and procedures in handling cash and accounting procedures.
- Assist the Member Services Manager and Coordinator to ensure staff communicates daily with the Facilities Department to address cleanliness and maintenance related issues.
- Assist the Member Services Manager and Coordinator to ensure staff exceeds first-class customer service expectations.
- Follow and ensure adherence to The Salvation Army Policies and Procedures.
- Maintain the Code of Ethics policy, which has been established for the Kroc Center Hawaii.
- Attend staff meetings and other administrative meetings as required.
- Maintain regular and punctual work attendance. Available to work a flexible schedule that includes working on weekends and evenings.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
