Front Desk Lead

Paramount Hospitality Management•Orlando, FL

14h•$19 - $19

About The Position

Imagine making a career of creating memorable guest experiences. We use fun and teamwork to make every moment count. We empower each other to provide exceptional service. Front Desk Supervisor - $ 19 Want to be part of a growing company with commitment to train and develop, true passion for service, come and be part of the team! You will receive: On the job training Growth Opportunities Competitive Pay rates Benefits (Medical, Dental and Vision available 1 st day after 60) Company Paid Life Insurance Paid Time Off Special Recognition Programs Team Member Discounts The ideal candidate will be responsible for maintaining the highest level of ethical leadership to lead the front desk team to deliver the highest standard of guest service and satisfaction.

Requirements

Be above the rest in service, lead others in creating memorable experiences
Experience working in a hotel as a front desk representative
The ability to work weekends, holidays, and evenings
The ability to ensure that hotel policies and brand standards are followed
Excellent communication and problem-solving skills
The skills and experience to lead a team to consistently deliver exceptional guest service
Developing the leadership qualities of all staff
Maintaining positive relationships with Team Member

Responsibilities

Responsible for assisting with the overall performance of the property's front desk department, including guest satisfaction, brand quality assurance, budget and labor.
Supervise the daily operations of the front desk operations and front desk staff, including the supervision of shift closings, bank audits, and daily reports.
Greet guests with a welcoming smile and friendly demeanor
Ensure that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
Obtain or confirm guest information, assign rooms, activate and distribute keys
Collect payment for room charges and other fees
Answer phones and direct calls to appropriate personnel
Check and send emails
Inform guests of hotel amenities and offerings
Access reservation system to determine unit availability and assists guests with reservations or changes as required
Communicate with housekeeping, room service and security staff as necessary
Resolve guests’ complaints and problems calmly and effectively
Report any unresolved problems with owners and guests to management.