Front Desk, Insurance & Enrollment Systems Trainer

Community Medical Services•Scottsdale, AZ

About The Position

Reporting to the Manager Strategic Implementation, the Front Desk, Insurance & Enrollment Systems Trainer is responsible for delivering high-quality, engaging training for CSC staff and clinic leadership on front-office, enrollment, insurance verifications, billing, and payment workflows within the CMS EMR (KIPU). This role ensures clinic staff understands workflows that support accurate insurance verification and enrollment, compliant billing and effective revenue capture.

Requirements

Associates or Bachelor's degree in healthcare administration, education, or related field or equivalent experience
Revenue cycle or training certifications preferred
Experience delivering adult training in healthcare, behavioral health, or EMR systems strongly preferred
Strong facilitation, presentation, and classroom management skills
Ability to travel up to 50% of the time
Ability to work off-hours when necessary
Experience training staff on operational or system workflows preferred
Experience in insurance verification, enrollment, billing or revenue cycle operations preferred
Experience with KIPU EMR preferred
Valid Driver License and Motor Vehicle Clearance (clean driving record for 39 months).
Ability to maintain confidentiality to ensure compliance with HIPAA and 42 CFR, Part 2
Intermediate to advanced computer knowledge, including ability to navigate in electronic health records
Ability to communicate clearly and effectively between all organizational levels and with outside providers
Ability to coach, train, and motivate employees and evaluate their performance
General knowledge and aptitude for working independently with adults of mixed ethnic groups
Culturally competent and sensitive to client and employee needs
Demonstrated ability in medication administration accuracy and ability to maintain accurate client records
Excellent organizational skills, accuracy, and attention to detail
Problem solving, conflict resolution, time management, and strong customer service skills
Strong team player comfortable working in a fast-paced setting
Flexible with the ability to work in a continuously changing environment
Ability to work flexible hours including nights, weekends and holidays

Responsibilities

Designs and delivers focused training for adult learners using a mix of virtual sessions, hands-on system practice, guided walkthroughs, and structured didactic instruction to support knowledge retention and real-world application
Adjusts training modality and pacing based on learner needs, role complexity, and implementation phase to ensure effective adoption and competency
Facilitates instructor-led, virtual, and in-person training sessions focused on EMR training for front office and clinic staff on enrollment, insurance verification, billing workflows and payment collection processes
Facilitates onboarding, refresher, and update training for CSCs and clinic managers
Reinforces standardized workflows, documentation requirements, and state specific processes, and payer specific processes
Provides go-live and post-implementation support during clinic launches, workflow changes, and system updates
Identifies common training gaps, user challenges, recurring user errors, or workflow breakdowns; escalates workflow or system issues to Strategic Implementation and RCM teams
Assists with development, maintenance, and updates of training materials, job aids, quick-reference guides, and competency tools
Responsible for ensuring training attendance, completion, and competency validation
Supports change management and adoption efforts by reinforcing best practices and approved workflows across clinics
Utilizes AI and emerging technologies to optimize training workflows, enabling more time for hands-on coaching and individualized learner support