Front Desk, Insurance & Enrollment Kipu Systems Trainer

Community Medical Services • Scottsdale, AZ

3h

About The Position

Please Note: This role requires traveling at least 2 weeks per month to various clinics across multiple states

Reporting to the Manager Strategic Implementation, the Front Desk, Insurance & Enrollment Systems Trainer is responsible for delivering high-quality, engaging training for CSC staff and clinic leadership on front-office, enrollment, insurance verifications, billing, and payment workflows within the CMS EMR (KIPU). This role ensures clinic staff understands workflows that support accurate insurance verification and enrollment, compliant billing and effective revenue capture.

Along the way, we’ll invest in your well-being through a benefits package for full-time employees that includes:
Subsidized medical, dental, and vision insurance
Health savings account
Short and long-term disability insurance
Life insurance
Paid sick, vacation, and holiday time
401K retirement plan with match
Tuition and Continuing Medical Education reimbursement up to 100%
Employee assistance program to support your mental health and wellness
Ongoing professional development

Requirements

• Associates or Bachelor's degree in healthcare administration, education, or related field or equivalent experience
• Experience delivering adult training in healthcare, behavioral health, or EMR systems strongly preferred
• Strong facilitation, presentation, and classroom management skills
• Ability to travel up to 50% of the time
• Ability to work off-hours when necessary
• Experience training staff on operational or system workflows preferred
• Experience in insurance verification, enrollment, billing or revenue cycle operations preferred
• Experience with KIPU EMR preferred
• Valid Driver License and Motor Vehicle Clearance (clean driving record for 39 months).
• Ability to maintain confidentiality to ensure compliance with HIPAA and 42 CFR, Part 2
• Intermediate to advanced computer knowledge, including ability to navigate in electronic health records
• Ability to communicate clearly and effectively between all organizational levels and with outside providers
• Ability to coach, train, and motivate employees and evaluate their performance
• General knowledge and aptitude for working independently with adults of mixed ethnic groups
• Culturally competent and sensitive to client and employee needs
• Demonstrated ability in medication administration accuracy and ability to maintain accurate client records
• Excellent organizational skills, accuracy, and attention to detail
• Problem solving, conflict resolution, time management, and strong customer service skills
• Strong team player comfortable working in a fast-paced setting
• Flexible with the ability to work in a continuously changing environment
• Ability to work flexible hours including nights, weekends and holidays
• Frequent use of telephone, computer, printer, fax machine and copier
• Frequent use of the internet and various web browser software, and Microsoft Office Products, including Outlook, Word, Excel and Power Point
• Frequent use of electronic health record

Nice To Haves

• Revenue cycle or training certifications preferred

Responsibilities

• Designs and delivers focused training for adult learners using a mix of virtual sessions, hands-on system practice, guided walkthroughs, and structured didactic instruction to support knowledge retention and real-world application
• Adjusts training modality and pacing based on learner needs, role complexity, and implementation phase to ensure effective adoption and competency
• Facilitates instructor-led, virtual, and in-person training sessions focused on EMR training for front office and clinic staff on enrollment, insurance verification, billing workflows and payment collection processes
• Facilitates onboarding, refresher, and update training for CSCs and clinic managers
• Reinforces standardized workflows, documentation requirements, and state specific processes, and payer specific processes
• Provides go-live and post-implementation support during clinic launches, workflow changes, and system updates
• Identifies common training gaps, user challenges, recurring user errors, or workflow breakdowns; escalates workflow or system issues to Strategic Implementation and RCM teams
• Assists with development, maintenance, and updates of training materials, job aids, quick-reference guides, and competency tools
• Responsible for ensuring training attendance, completion, and competency validation
• Supports change management and adoption efforts by reinforcing best practices and approved workflows across clinics
• Utilizes AI and emerging technologies to optimize training workflows, enabling more time for hands-on coaching and individualized learner support

Benefits

• Subsidized medical, dental, and vision insurance
• Health savings account
• Short and long-term disability insurance
• Life insurance
• Paid sick, vacation, and holiday time
• 401K retirement plan with match
• Tuition and Continuing Medical Education reimbursement up to 100%
• Employee assistance program to support your mental health and wellness
• Ongoing professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 51-100 employees