Enrollment Systems Lead

BetterHelp

5d•$55,000 - $75,000•Remote

About The Position

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy in across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As an Enrollment Systems Lead at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way. The Credentialing Enrollment Systems Lead is responsible for overseeing and executing payer enrollment activities for providers across our national behavioral health network. This role serves as a subject-matter expert in payer enrollment requirements and reporting, while also providing day-to-day execution, quality oversight, and workflow coordination for enrollment specialists or contractors. The Lead partners closely with internal stakeholders and external payer representatives to ensure timely, accurate, and compliant provider enrollment.

Requirements

3+ years of experience in provider credentialing and payer enrollment, preferably in behavioral health or healthcare services
Demonstrated expertise in commercial, Medicare, and Medicaid enrollment processes
Experience leading or mentoring team members in an operational setting
Strong knowledge of CAQH, NPI, PECOS, and payer enrollment portals
Excellent organizational, problem-solving, and communication skills

Nice To Haves

Experience working in a national or multi-state provider organization
Familiarity with NCQA standards and delegated credentialing environments
Experience partnering with revenue cycle or billing teams
Bachelor’s degree or equivalent relevant experience

Responsibilities

Lead end-to-end payer enrollment and revalidation activities for behavioral health providers across commercial, Medicare, and Medicaid plans
Ensure accurate and timely submission of initial enrollments, re-credentialing, and demographic updates
Monitor enrollment timelines, identify risks or delays, and implement corrective actions to meet operational SLAs
Serve as an escalation point for complex or stalled enrollment cases
Provide day-to-day guidance, training, and support to enrollment specialists and/or contractors
Review enrollment submissions for accuracy, completeness, and compliance with payer and regulatory requirements
Develop and maintain standardized workflows, checklists, and best practices
Support onboarding and ongoing performance management of enrollment contractors
Act as a primary point of contact with payer enrollment departments and credentialing vendors
Build and maintain strong payer relationships to resolve issues and improve turnaround times
Partner with internal teams including Credentialing, Provider Operations, Compliance, and Revenue Cycle to align enrollment activities with organizational goals
Track and report enrollment metrics, volumes, turnaround times, and approval rates
Identify process gaps and recommend operational improvements to increase efficiency and scalability
Support audits, delegated credentialing requirements, and payer inquiries as needed