Front Desk/Dispatch Assistant - Seasonal

PLAISTED COMPANIES INC•Elk River, MN

About The Position

Are you looking for a seasonal position that is not only fun and challenging, but also holds significant importance in our operations? Join Plaisted Companies as a Customer Service/ Dispatch Assistant and be a vital part of our team. This role is essential in providing exceptional customer service and ensuring smooth operations at the front desk, assisting dispatch department, or other departments as needed. The ideal candidate will possess strong organizational skills, a friendly demeanor, and the ability to manage multiple tasks efficiently in a fast-paced environment.

Requirements

Previous customer service or front desk experience is preferred.
Strong communication and interpersonal skills.
Ability to multitask and work in a fast-paced environment.
Positive attitude and strong problem-solving skills.
Proficiency in using computers and office software.

Nice To Haves

Knowledge of APEX software is a plus!

Responsibilities

Greet and welcome guests as they arrive, providing a warm and friendly atmosphere.
Handle incoming calls and inquiries, directing them to the appropriate personnel or department.
Maintain an organized front desk area, ensuring all materials are stocked and accessible.
Perform clerical duties such as filing and data entry.
Provide excellent customer support by addressing guest needs and resolving issues promptly.
Operate phone systems effectively to ensure clear communication within the office.
Ensure customer satisfaction by resolving issues promptly and escalating when necessary.