Seasonal Front Desk Agent

PCH Hotels & Resorts • Point Clear, AL

13d

About The Position

Step into an exciting seasonal opportunity at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection , on Alabama’s stunning Gulf Coast. Set on 550 acres of breathtaking beauty, the Grand combines rich Southern tradition with modern luxury. Proudly named Marriott's Hotel of the Year for the Distinctive Premium Brand, we are dedicated to delivering unparalleled guest service. Join us this season at a historic destination renowned for its exceptional hospitality and unforgettable experiences—The Grand Life is calling, come share it with us! As a Seasonal Front Desk Agent , you will be at the heart of the guest experience, providing a warm welcome and ensuring a seamless stay from arrival to departure. In this role, you’ll assist with check-ins, reservations, and guest inquiries, delivering exceptional service with professionalism and hospitality

Responsibilities

• Warm Welcome: Greet guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival.
• Room Assignment: Skillfully assign rooms based on room location, rates, preferences, and Marriott Reward Member status to ensure an optimal guest experience.
• Check-ins and Check-outs: Ensure smooth and accurate check-in and check-out procedures, providing efficient and friendly service.
• Guest Inquiries: Respond knowledgeably to guest questions about hotel services, local attractions, events, and entertainment options, offering helpful recommendations.
• Reservation Management: Handle future and same-day reservations, accommodating walk-ins with professionalism and attention to detail.
• Financial Transactions: Process payments and manage charges accurately, handling all cash transactions with integrity.
• Safety & Security: Assist guests with using safety deposit boxes, ensuring the confidentiality and security of their belongings.
• Documentation: Complete all Front Desk reports accurately and maintain proper documentation.
• Issue Resolution: Address guest concerns promptly, resolving issues in a timely manner to ensure guest satisfaction.

Benefits

• Exclusive Discounts: Enjoy hotel stays, dining, golf, and retail discounts at PCH properties and globally through Marriott.
• Career Growth: Opportunities for ongoing training, professional development, and career advancement within the PCH Hotels & Resorts portfolio.
• Employee recognition programs.
• Flexible work schedule

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed