Front Desk / Customer Service Representative - Full Time

iFLY Indoor Skydiving•Paramus, NJ

2d•$15 - $20

About The Position

During your first 30 days of employment, iFLY will guarantee a minimum hourly rate of $20.00 (you can earn more with commissions!) After 30 days, your base rate will be $15.49 plus commissions. Our mission is to deliver the dream of flight! Learn about iFLY’s Indoor Skydiving.  iFLY is a global company with 35 U.S. locations. This is an exciting opportunity to join an established, successful, innovative company that supports your professional development.  We are seeking an enthusiastic Customer Service Representative (CSR) to sell iFLY’s unique indoor skydiving experience! CSRs have strong selling, communication, and customer service skills, are willing to learn and grow, and often act as the first point-of-contact to iFLY customers If an exciting, dynamic, collaborative workplace is for you, then apply!  Every team member on the iFLY Flight Crew exemplify and deliver our core values of SOAR: Safety First Outrageous Passion Accountability Respect CSR Day-to-Day:   Safety - Promote customer safety throughout their time in the wind tunnel and facility   Sales – Actively listen to guests to recommend and sell experiences that improve their time at iFLY  Service - Maintain a positive and friendly attitude that excites customers about the experience and assist them in a timely manner  Service - Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through  Additional Responsibilities - Stock merchandise, clean and maintain facility, operate the wind tunnel, process refunds & reschedule. As needed, participation in marketing related photography, video, and social content capture for promotional usage.   Ability to:   Stand for about 8 hours a day while working on a point-of-sale system   Exercise good judgement while staying focused and attentive throughout the duration of flight session while operating tunnel wind at speeds up to 160 mph    What We are Looking For:   Must be 18 years of age or older   Weekend availability is required   High school diploma or equivalent (required)   Exceptional sales skills   Exceptional customer-service skills   Confidence in phone and face-to-face communication   Ability to resolve conflicts, to multi-task, and to understand customer needs   Friendly, upbeat, compassionate, and personable attitude   Integrity, punctuality, and professional appearance   Ability to work well within a team maintaining positive relationships  Basic computer skills  The Good Stuff:   Competitive Salary and performance bonus opportunities Paid time off (PTO) and; Company Holidays 401k retirement investment Private Wellness Coaching Employee Assistance Programs (F2F counseling, financial coaching, legal counseling & mediation services) Referral bonus program   Team member discount on retail merchandise and flight packages   Free flight time for team members and family Ongoing training and development program All 7 billion people on earth dream about flying, and we’re the only ones who make that dream come true. It’s an awesome privilege, and making that dream come true is our passion. Join the team!

Requirements

Must be 18 years of age or older
Weekend availability is required
High school diploma or equivalent (required)
Exceptional sales skills
Exceptional customer-service skills
Confidence in phone and face-to-face communication
Ability to resolve conflicts, to multi-task, and to understand customer needs
Friendly, upbeat, compassionate, and personable attitude
Integrity, punctuality, and professional appearance
Ability to work well within a team maintaining positive relationships
Basic computer skills

Responsibilities

Promote customer safety throughout their time in the wind tunnel and facility
Actively listen to guests to recommend and sell experiences that improve their time at iFLY
Maintain a positive and friendly attitude that excites customers about the experience and assist them in a timely manner
Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through
Stock merchandise
Clean and maintain facility
Operate the wind tunnel
Process refunds & reschedule
Participation in marketing related photography, video, and social content capture for promotional usage

Benefits

Competitive Salary and performance bonus opportunities
Paid time off (PTO)
Company Holidays
401k retirement investment
Private Wellness Coaching
Employee Assistance Programs (F2F counseling, financial coaching, legal counseling & mediation services)
Referral bonus program
Team member discount on retail merchandise and flight packages
Free flight time for team members and family
Ongoing training and development program