Front Desk Coordinator

Baton Rouge Primary Care Collaborative Inc•Baton Rouge, LA

1d•Onsite

About The Position

We are looking to add a Front Desk Coordinator to our growing team of professionals. Your primary responsibility will be handling all front desk daily activities, including check-in, check-out, and scheduling/client reception. Duties will include but are not limited to handling daily schedules for physicians, accommodate emergency patients, and coordinate laboratory services if necessary. Your role involves maintaining a well-functioning front desk, greeting patients warmly, and managing administrative tasks efficiently to support smooth clinic operations.

Requirements

Meet dress code standards; appearance is neat and clean.
Wears identification while on duty.
Maintains employee confidentiality.
Able to move intermittently throughout the workday.
Able to sit and/or stand for long periods of time.
Able to speak the English language in an understandable manner.
Able to cope with interruptions, be flexible and be a team player.
Possesses sight/hearing senses or uses prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met.
Possesses flexibility, personal integrity, and the ability to work effectively with other staff members.
Able to operate business machines, i.e., computers, copy machine, fax machine.
Associate’s Degree or higher
A minimum of 1 year experience in reception or office management
A minimum of 2 years’ experience in medical office
Knowledge of medical terminology

Responsibilities

Appointment Scheduling and Client Reception (Face-to-Face and Telephone)
Answer incoming calls promptly and professionally, efficiently screening calls and relaying messages.
Schedule and cancel appointments; input “no-shows” and “cancellations” in scheduler for patients calling only on NS; create and mail new patient packets.
Scan Demographic forms into charts and keep charts neat, organized, mounted and up to date for each visit.
Prints daily schedules for all physicians.
Strategically place emergency patients into the schedule on an ongoing basis and confirm all data/insurance for walk-ins and add-ons.
Provide laboratory delivery and pick-up coordination, if needed.
Process third party forms and managed care plan information.
Provides back-up support to check-out and phone scheduler.
Confirms all data/insurance for walk-ins and add-ons.
Performs daily Front Desk phone voice mail checking.
Place phone on Night Call prior to leaving for the day (for after hours on-call Practitioner paging)
Greets patients in a prompt, courteous and professional manner.
Makes follow-up appointments.
Collects and posts self-pays, co-payments and/or past due amounts.
Completes and reconciles encounter forms batches for each day.
Records and reconciles all monies collected accurately and deposits all money daily into safe.
Completes blood and test requisitions, billing information updates or other transactions, if needed.
Maintains recall system and mails postcards or conducts follow up visits accordingly.
Calls monthly MCO enrollees for appointments (EPSDT), new, etc.
Confirm next day’s appointments.
Verifies insurances on next day appointments.
Faxes patient charts and appointments to Ones Stop or Jewel Newman office and complete/maintain logs of processed MR request.
Inventory all forms and restock daily.