Front Desk Coordinator

Pain Specialist of America LLC•Austin, TX

4h•Onsite

About The Position

Pain Specialists of America ("PSA") is a Texas-based, multisite comprehensive pain management company that includes over 15 locations. We are seeking talented professionals who can support the business and help it achieve its strategic objectives. Job Summary The position requires strong communication skills and is customer service driven. The Front Desk Coordinator serves as the initial point of contact for all incoming patients. The Front Desk Coordinator is responsible for ensuring that patients feel welcome and are properly greeted. They should be well composed in both their appearance and demeanor and maintain a soft and even temperament when dealing with issues of a personal nature.

Requirements

High school diploma or equivalent
A minimum of one-year experience in a customer service position
Proficient in MS Word, Excel, PowerPoint and Outlook
Organized and detail-oriented
Customer oriented
Possesses excellent written and verbal communication skills
Ability to multitask in a fast-paced environment and meet deadlines

Responsibilities

Check patients in, print out medication list and provide necessary paperwork
Collect co-pays and collect on balances. Have patient set-up for recurring credit card payments for balances, if needed, and process payment plans per protocol.
Prepare schedule one day in advance to determine balance accuracy and notify patients who need to be on a payment plan.
Document all payments and non-payments on the schedule and give to manager at end of day.
Verify demographics with patients and update as necessary.
Enter all appropriate patient demographics into corresponding EHR/EMR
Have all patients sign Opioid contract, and LOP patients sign LOP Lien.
Scan paperwork into appropriate systems.
Confirm appointments
Send referral letters.
Retrieve procedure cost estimate from S-FAX.
Answer incoming calls and on daily basis check phones for messages, messages in the EMR/EHR, and email systems.
Maintain up-to-date HIPAA information in patient’s chart.
At all times, keep reception, waiting area and workstation tidy and professional.
Maintain patient confidentiality.
Other duties as assigned
Travel as needed