Front Desk Coordinator

Community Economic Defense Project • Denver, CO

4d • $30 • Onsite

About The Position

We are seeking a Front Desk Coordinator, bilingual preferred but not required, who is available to work at our Denver Office. You will be responsible for front desk reception, client service, office readiness, and program coordination. You will ensure consistent, trauma-informed support for clients and a well-managed office environment.

Requirements

• Bilingual in English and Spanish preferred
• A minimum of two to three years of experience as a front desk representative, customer service agent, or relevant position
• Ability to be in-person in CEDP's Denver office, this part-time role can be flexible with scheduling, based on candidate availability and office operation needs. The Denver office is open Monday through Friday, 8:30 AM to 5:00 PM.
• Arrive on time, follow safety protocols, and maintain a welcoming, organized office space.
• Ability to develop, implement, and manage office standards and policies
• A background working with diverse communities, particularly with clients experiencing traumatic events
• Experience supporting individuals in crisis or navigating trauma
• Strong organizational and time management skills
• Proficiency in Microsoft Office, Google Suite, Slack and familiarity with office machines (e.g. printer)
• Demonstrated proficiency working with Customer Relationship Management databases, like HubSpot, or similar tracking and organizing technologies
• High emotional intelligence and professionalism
• Commitment to equity, inclusion, and public service
• Proven ability to provide positive client services
• Fantastic organizational skills and ability to self-manage and prioritize a complex workload with rapidly changing demands

Nice To Haves

• Bilingual in English and Spanish preferred

Responsibilities

• Warmly greet all clients and visitors; manage the video doorbell intercom system
• Set up and maintain a welcoming and trauma-informed environment.
• Conduct and log in-person client intakes using tools such as the Denver Office Tracker, sign-in sheets, and HubSpot.
• Provide estimated waiting times and assist with connecting clients to appropriate staff.
• Use Slack and email for shift handoffs, updates, and internal communication.
• Stay informed on CEDP services to support accurate client referrals.
• Ensure lobby and shared spaces are clean, stocked, and inviting.
• Restock front desk, kitchen, and supply areas; update inventory sheets and notify the Director of Safety of low supplies.
• Receive, sort, and distribute mail and packages.
• Prepare shared spaces and meeting rooms for internal events or programs.
• Support with data entry, email and Slack communication, and general administrative tasks.
• Coordinate check disbursements following internal protocols.
• Monitor Slack channels for shift updates, check arrivals, and coverage needs.
• Assist with additional tasks as needed to ensure a positive client experience.

Benefits

• competitive pay
• flexible time off
• benefits package (including medical, dental, vision)
• 401(k)
• An hourly rate of $30.46, plus a $1,000 per year in-office employee pay adjustment
• All employees receive a technology stipend of $720 per year
• Employees who utilize two languages or more at work are eligible for a $2,000 salary differential per year added to the salary grade listed above. Language assessment will be conducted by the organization as a requirement to receive the differential

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed